Solutions Engineer

Summary

Shufti is seeking a Solutions Engineer to serve as the regional technical owner for its US business across the full customer lifecycle. The role leads pre-sales solution engineering, customer implementation and technical support, production issue resolution, technical account stewardship, and expansion opportunities across identity, compliance, fraud, and related solutions.

Responsibilities

• Lead technical discovery across customer requirements, architecture, integration constraints, volumes, compliance needs, and decision criteria
• Design solutions across APIs, SDKs, webhooks, hosted/no-code workflows, and deployment models
• Deliver tailored technical demonstrations based on the prospect’s industry and actual use case rather than generic product walkthroughs
• Design and manage POCs with clear success criteria and measurable outcomes
• Own technical input for RFPs, RFIs, security questionnaires, and complex enterprise evaluations
• Assess custom requirements before commercial commitment, defining feasibility, dependencies, effort, risks, and delivery approach
• Scope on-premise and non-standard deployments, including architecture, infrastructure, sizing, storage, security, support model, and implementation requirements
• Act as the regional authority on technical feasibility and review material technical commitments before they reach customers
• Lead technical onboarding and integration kickoffs for newly signed US customers
• Own configuration, integration guidance, testing, go-live readiness, and early-production stabilization
• Serve as the named technical contact for customers across supported communication and ticketing channels
• Diagnose issues hands-on using API requests/responses, logs, test environments, and reproducible scenarios
• Resolve first-line technical issues directly and escalate product or engineering defects with complete diagnostic information
• Maintain ownership of customer-facing communication throughout escalations until resolution
• Lead technical handling of critical or regulator-driven escalations, including root-cause analysis, technical position, and remediation plan
• Identify recurring issues and convert them into documentation, tooling, product improvements, or permanent engineering fixes
• Own the technical health of Shufti’s existing US customer portfolio
• Participate in QBRs, strategic account discussions, and customer meetings where technical representation is required
• Proactively assess whether customers are receiving the performance, coverage, configuration, and capabilities expected from their contracted solution
• Identify technical risks before they become customer escalations
• Support Sales with account-specific solution design, objection handling, technical positioning, and complex deal conversations
• Identify technically credible expansion opportunities across KYC, KYB, AML, fraud, additional geographies, deployment models, and adjacent products
• Feed structured market, customer, integration, competitor, and product intelligence back into Product and Technology teams

Skills

• 3+ years in Solutions Engineering, Sales Engineering, Technical Account Management, Support Engineering, or a similar client-facing technical role
• Strong understanding of REST APIs, SDKs, webhooks, authentication, integration patterns, and API-first SaaS architectures
• Ability to independently test APIs, investigate logs, reproduce technical issues, and diagnose integration problems
• Strong customer-facing communication skills across engineering, compliance, operations, and executive stakeholders
• Ability to translate complex technical concepts into clear business and customer language
• Strong presentation and demonstration skills, including handling technical discussions under pressure
• Commercial awareness — understanding how technical decisions affect deal progression, implementation speed, customer retention, and account expansion
• Strong execution discipline around CRM updates, ticketing, documentation, SLAs, follow-ups, and internal handovers
• Ability to operate independently as the primary technical owner for a region while exercising sound judgment on when HQ involvement is required
• Strong ownership mentality with a bias toward resolving problems rather than simply escalating them
• Experience in identity verification, KYC, KYB, AML, fraud prevention, fintech, payments, or RegTech
• Understanding of US financial-services and identity/compliance requirements
• Experience with enterprise security reviews, SOC 2, ISO 27001, RFPs, or security questionnaires
• Experience with biometric, document-verification, fraud, or transaction-monitoring technologies
• Hands-on experience with tools such as Zendesk, HubSpot, ClickUp, Postman, or equivalent platforms
• Basic scripting or development skills sufficient to create API examples, troubleshoot integrations, or build lightweight POCs

Qualifications

Must Haves

• 3+ years in Solutions Engineering, Sales Engineering, Technical Account Management, Support Engineering, or a similar client-facing technical role
• Strong understanding of REST APIs, SDKs, webhooks, authentication, integration patterns, and API-first SaaS architectures
• Ability to independently test APIs, investigate logs, reproduce technical issues, and diagnose integration problems
• Strong customer-facing communication skills across engineering, compliance, operations, and executive stakeholders
• Ability to translate complex technical concepts into clear business and customer language
• Strong presentation and demonstration skills, including handling technical discussions under pressure
• Commercial awareness — understanding how technical decisions affect deal progression, implementation speed, customer retention, and account expansion
• Strong execution discipline around CRM updates, ticketing, documentation, SLAs, follow-ups, and internal handovers
• Ability to operate independently as the primary technical owner for a region while exercising sound judgment on when HQ involvement is required
• Strong ownership mentality with a bias toward resolving problems rather than simply escalating them

Nice to Haves

• Experience in identity verification, KYC, KYB, AML, fraud prevention, fintech, payments, or RegTech
• Understanding of US financial-services and identity/compliance requirements
• Experience with enterprise security reviews, SOC 2, ISO 27001, RFPs, or security questionnaires
• Experience with biometric, document-verification, fraud, or transaction-monitoring technologies
• Hands-on experience with tools such as Zendesk, HubSpot, ClickUp, Postman, or equivalent platforms
• Basic scripting or development skills sufficient to create API examples, troubleshoot integrations, or build lightweight POCs