Caring Family Coordinator

Summary

SilverAssist’s Caring business unit provides online resources and access to senior living and care for seniors and their loved ones. The Caring Family Coordinator delivers appropriate community referrals, coordinates tours, addresses barriers to tour completion, and collaborates with Family Advisors, care seekers, community partners, and internal stakeholders to improve successful tours and placements.

Responsibilities

• Deliver community referrals that match care seeker inquiries
• Communicate proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively
• Support Family Advisors by managing tour coordination with community partners and care seekers
• Monitor and address barriers to tour completion, working collaboratively with internal teams and community partners
• Work closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights
• Participate in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements

Skills

• Strong attention to detail and exceptional organizational skills
• Comfort level in following communication guidelines on the phone
• Ability to thrive in a fast-paced, collaborative environment
• Comfort with the unknown and able to shift gears quickly as procedures change according to evolving business needs and performance data
• Excellent communication skills, both verbal and written
• A continuous improvement mindset
• 3+ years of experience in customer-facing roles, business operations, or sales
• Problem-Solving Skills
• Ability to deliver results in an independent telecommute environment
• High computer literacy, including proficiency Google Workspace and Microsoft 365, and ability to navigate a multi-window workstation with ease
• Strong typing skills
• Industry Knowledge and/or past history of senior care industry experience is preferred
• Familiarity with navigating a CRM
• HubSpot experience preferred
• Familiarity with navigating a telephony system
• Twilio Flex experience preferred

Qualifications

Must Haves

• Strong attention to detail and exceptional organizational skills
• Comfort level in following communication guidelines on the phone
• Ability to thrive in a fast-paced, collaborative environment
• Comfort with the unknown and able to shift gears quickly as procedures change according to evolving business needs and performance data
• Excellent communication skills, both verbal and written
• A continuous improvement mindset
• 3+ years of experience in customer-facing roles, business operations, or sales
• Problem-Solving Skills
• Ability to deliver results in an independent telecommute environment
• High computer literacy, including proficiency Google Workspace and Microsoft 365, and ability to navigate a multi-window workstation with ease
• Strong typing skills

Nice to Haves

• Industry Knowledge and/or past history of senior care industry experience is preferred
• Familiarity with navigating a CRM
• HubSpot experience preferred
• Familiarity with navigating a telephony system
• Twilio Flex experience preferred

Benefits

• This is a work-from-home opportunity.
• Competitive benefits package
• Supportive and inclusive workplace culture
• Paid time off and holidays
• Paid training
• All computer equipment needed for the position are provided