Solutions Analyst (Tallahassee Area)

Summary

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions while collaborating closely with project managers and customer subject matter experts.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives
• Lead customer needs gathering through active listening and stakeholder collaboration
• Translate customer needs into system designs and configured solutions
• Configure workflows, forms, integrations, notifications, and reporting within the platform
• Design and support integrations using RESTful APIs and third-party systems
• Create PowerBI dashboards aligned to customer reporting needs
• Ensure high-quality user experience through thoughtful UX configuration
• Manage multiple projects and priorities simultaneously with attention to detail
• Communicate clearly with both technical and non-technical stakeholders
• Troubleshoot solution issues across systems and environments
• Contribute to documentation, best practices, and continuous improvement

Skills

• 4+ years SaaS or implementation analyst experience
• Based within an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Proven ability to manage multiple customers and projects concurrently
• Ownership mindset and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, Waterfall, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

Qualifications

Must Haves

• 4+ years SaaS or implementation analyst experience
• Based within an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Proven ability to manage multiple customers and projects concurrently
• Ownership mindset and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, Waterfall, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

Benefits

• Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)
• Company-sponsored life, short-term, and long-term disability insurance
• 11 Paid holidays
• Flexible paid time off policy
• 401k plan with 4% employer match
• Monthly stipends for home office expenses
• Monthly wellness stipends
• Mission-driven company focused on transforming government services for the better
• Collaborative and inclusive team environment
• Competitive compensation and benefits
• Opportunities to work on impactful, meaningful projects with public sector clients