Solutions Analyst (Trenton, NJ Area)

Summary

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. The Solutions Analyst is a customer-facing role responsible for translating business needs into scalable solutions and collaborating closely with project managers and customer experts to ensure project success.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives
• Lead customer needs gathering through active listening and stakeholder collaboration
• Translate customer needs into system designs and configured solutions
• Configure workflows, forms, integrations, notifications, and reporting within the platform
• Design and support integrations using RESTful APIs and third-party systems
• Create PowerBI dashboards aligned to customer reporting needs
• Ensure high-quality user experience through thoughtful UX configuration
• Manage multiple projects and priorities simultaneously with attention to detail
• Communicate clearly with both technical and non-technical stakeholders
• Troubleshoot solution issues across systems and environments
• Contribute to documentation, best practices, and continuous improvement

Skills

• 4+ years SaaS or implementation analyst experience
• Based within an hour's drive of Trenton, NJ, with the ability to travel to state agencies up to twice a week
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Proven ability to manage multiple customers and projects concurrently
• Ownership mindset and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, Waterfall, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

Qualifications

Must Haves

• 4+ years SaaS or implementation analyst experience
• Based within an hour's drive of Trenton, NJ, with the ability to travel to state agencies up to twice a week
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Proven ability to manage multiple customers and projects concurrently
• Ownership mindset and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, Waterfall, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

Benefits

• Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)
• Company-sponsored life, short-term, and long-term disability insurance
• 11 Paid holidays
• Flexible paid time off policy
• 401k plan with 4% employer match
• Monthly stipends for home office expenses
• Monthly wellness stipends