Carrier Submissions Coordinator (Employee Health Insurance)

Summary

SimplyInsured is a health insurance company focused on making employee health insurance more transparent and accessible for small businesses. The Carrier Submissions Coordinator supports Client Onboarding by submitting customer documentation, resolving eligibility concerns with insurance carriers, and ensuring customers are correctly enrolled. The role also involves proactive carrier outreach and collaboration with internal revenue operations and support teams.

Responsibilities

• Assist the Client Onboarding team with submitting all required documentation and information to the Insurance Carriers
• Work to resolve any eligibility concerns with the carrier
• Ensure our customers are properly enrolled on the SimplyInsured platform
• Utilize phone, text, and email to provide proactive outreach to Insurance carriers to help move our customers through the onboarding process more quickly
• Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers

Skills

• 1-2 years of experience in an execution-based role (sales, operations, customer service)
• Passion for helping people - especially when it comes to their health
• Highly productive in completing a high volume of tasks
• Fantastic organization skills
• Familiarity with working with support ticketing and/or support CRM software tools
• Excellent written and oral communication skills

Qualifications

Must Haves

• 1-2 years of experience in an execution-based role (sales, operations, customer service)
• Passion for helping people - especially when it comes to their health
• Highly productive in completing a high volume of tasks
• Fantastic organization skills
• Familiarity with working with support ticketing and/or support CRM software tools
• Excellent written and oral communication skills

Benefits

• “Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage options for employees and dependents
• FSA plan
• 401k
• A values-based culture that invests in employee success
• $500 target performance bonus per quarter
• Company stock options