Technical Account Manager, Commercial

Brief overview

Remote

UndergradOr in progress

$130k–$160k/yrStated range

3+ yrsMinimum

1 H-1B approvalsDept. of Labor

Technical Customer Account ManagementApplication SecurityDevSecOpsLinux Systems AdministrationFirewallsDockerGitHub ActionsJenkinsCircleCIJavaScriptPythonWritten and Verbal Communication

About the company

Socketsocket.dev

Socket is a developer-first security platform that protects your most critical apps from software supply chain attacks.

Visa sponsorship history

2 years sponsoring, last filed FY2026

1H-1B approved

100%approval rate

1new H-1B hires

H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.

20241

Job description

Summary

Socket helps developers and security teams ship faster by reducing security busywork and enabling organizations to safely find, audit, and manage open source code. The Technical Account Manager will own post-sale success for commercial customers, leading technical onboarding, troubleshooting integrations, enabling product adoption, and creating scalable customer success programs.

Responsibilities

Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption
Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice

Skills

3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
1+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with package managers
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed
Experience supporting commercial or mid-market customer segments
Experience with SCA, dependency management, or security scanning tools
Experience designing one-to-many customer programs
Contributions to open-source projects

Qualifications

Must Haves

3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
1+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with package managers
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed