Frame Security
Posted 3 days agoVerified live 6h ago
Technical Account Manager
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
Enterprise IT EnvironmentsIdentity ManagementSSO/SAMLOktaMicrosoft Entra IDDomain and Email InfrastructureSaaS
About the company
Frame Securityframesecurity.com
Frame Security is an AI‑driven cybersecurity company focused on human‑risk management and security‑awareness training.
Job description
Summary
Frame Security is developing an AI-native cybersecurity platform focused on personalized simulations and human defense against modern cyber threats. The Technical Account Manager will support customers throughout the journey by troubleshooting issues, leading technical workshops, designing and deploying proof-of-value environments, and collaborating across Sales, Customer Success, Product, and Engineering.
Responsibilities
- Troubleshoot live issues, lead technical workshops, and break down technical roadblocks
- Drive POVs & Deployment: Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting)
- Partner for Growth: Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal
- Build for Scale: Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams
Skills
- 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar)
- Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure)
- High comfort with ambiguity, quick learning, and troubleshooting live in front of customers
- A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence
- Experience in SaaS (cybersecurity is a nice-to-have, not a requirement)
Qualifications
Must Haves
- 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar)
- Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure)
- High comfort with ambiguity, quick learning, and troubleshooting live in front of customers
- A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence
Nice to Haves
- Experience in SaaS (cybersecurity is a nice-to-have, not a requirement)
Benefits
- Medical, dental and vision insurance.
- Monthly connectivity reimbursement.
- Unlimited paid time off.
- 401(K) Retirement Savings Plan.
- Free daily on site lunch.
- On site covered parking.
- Meaningful Equity
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