Field Service Representative

Summary

Caterpillar Inc. is seeking a Field Service Representative to support customer equipment in a remote, field-based role. The position focuses on installing, maintaining, troubleshooting, and servicing turbomachinery and package systems at customer sites, with an emphasis on preventive maintenance, inspections, repairs, and safe operation under supervision.

Responsibilities

• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor
• Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems
• Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor
• Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures

Skills

• *Service Excellence*: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• *Initiative:* Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals
• *Problem Solving:* Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• *Mechanical Maintenance - Power Supply*: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants
• *Mechanical Maintenance (Oil and Gas)*: Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons
• *Safety (Oil and Gas)*: Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards
• *Programmable Logic Controller (PLC)*: Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls
• *Troubleshooting Technical Problems*: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment
• *This is a remote position but qualified applicants will reside in the state of Minnesota or Missouri to be able to support the local Customer base.*
• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
• Be able to obtain a legal Transportation Worker's Identification Credential
• Degree or equivalent experience desired

Qualifications

Must Haves

• *Service Excellence*: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• *Initiative:* Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals
• *Problem Solving:* Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• *Mechanical Maintenance - Power Supply*: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants
• *Mechanical Maintenance (Oil and Gas)*: Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons
• *Safety (Oil and Gas)*: Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards
• *Programmable Logic Controller (PLC)*: Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls
• *Troubleshooting Technical Problems*: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment
• *This is a remote position but qualified applicants will reside in the state of Minnesota or Missouri to be able to support the local Customer base.*
• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
• Be able to obtain a legal Transportation Worker's Identification Credential

Nice to Haves

• Degree or equivalent experience desired

Benefits

• Travel, Company Truck, Gas Card, Meals/Lodging ALL included
• Medical, dental, and vision coverage starting day 1
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401(k) Savings Plan including company match
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Parental leave
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Career Development
• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement