ServiceNow Software Developer I

Summary

Southern New Hampshire University is an innovative, people-centered university focused on transforming lives through education. The ServiceNow Software Developer I develops, tests, maintains, and integrates ServiceNow solutions across the application lifecycle, collaborating with partners and developers in an Agile environment to improve business processes and employee experiences.

Responsibilities

• Design, develop, and maintain ServiceNow applications, modules, and features, including Incident, Request, Change, and Problem Management
• Develop solutions for the Service Portal, custom applications, UI components, and mobile experiences that help us deliver a great user experience
• Build and maintain client-side and server-side scripts using JavaScript, AngularJS, Jelly, JEXL, HTML, and CSS
• Configure and extend ServiceNow workflows, flows, business rules, UI policies, UI actions, and related platform capabilities to help us automate and improve business processes
• Evaluate business and technical requirements and recommend implementation approaches that align with our platform strategy and organizational goals
• Gather partner requirements and analyze functional and technical needs
• Take ownership of assigned our requirements and guide them through development, testing, and deployment
• Advise partners on opportunities to automate, enhance, and optimize processes using ServiceNow and help us maximize the value of the platform
• Take ownership of complex our requirements and guide them through design, development, testing, and deployment
• Design, develop, and maintain integrations between ServiceNow and other enterprise systems using APIs, web services, custom connectors, and commercial integration tools
• Ensure data integrity, security and reliability across all integrations
• Provide guidance on ServiceNow database design and schema usage to support application requirements and help us maintain scalable and sustainable solutions
• Support ServiceNow-related incident resolution and support the stability and reliability of our platform
• Monitor platform and application performance and troubleshoot functionality and performance issues to help us deliver a dependable user experience
• Participate in system testing to ensure solutions meet functional and non-functional requirements
• Support system availability during maintenance windows, platform impacts, or degraded performance, including work outside normal business hours
• Prepare and maintain technical documentation, diagrams, and data flow models that help us understand and enhance system functionality and integrations
• Communicate effectively with partners ranging from end-users to senior leadership
• Collaborate with other developers to ensure code quality, adherence to standards, and development best practices while helping us foster a culture of continuous improvement
• Support project planning, delivery, releases, and deployments aligned with our ServiceNow roadmap and Agile methodologies
• Work with ServiceNow and third-party vendors to resolve technical issues and help us optimize platform performance and usage
• Perform administrator functions when needed to support continuity of platform operations
• Contribute to ongoing platform improvements, innovation initiatives, and process enhancements that help us achieve our strategic goals
• Perform other responsibilities as assigned

Skills

• 3+ years of experience developing within the ServiceNow platform or similar enterprise platforms
• Bachelor's degree in computer science, mathematics, engineering, or related field
• Equivalent of experience in lieu of degree acceptable
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer
• Information Technology Service Management Certification (or equivalent ITSM certification)
• Experience writing code, building Application Programming Interface, custom connectors, and platform customizations
• Experience with software architecture principles, database design, data structures, and software development lifecycles
• Experience troubleshooting and enhancing existing code and applications

Qualifications

Must Haves

• 3+ years of experience developing within the ServiceNow platform or similar enterprise platforms
• Bachelor's degree in computer science, mathematics, engineering, or related field
• Equivalent of experience in lieu of degree acceptable
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer
• Information Technology Service Management Certification (or equivalent ITSM certification)
• Experience writing code, building Application Programming Interface, custom connectors, and platform customizations
• Experience with software architecture principles, database design, data structures, and software development lifecycles
• Experience troubleshooting and enhancing existing code and applications

Benefits

• 100% remote work from any of the approved states
• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources