Account Manager - Content Manager - Remote

Summary

Spiro is hiring an Account Manager - Content Manager to join its Sales team. The role partners with Account Directors to deliver high-quality client service, manage content and artwork workflows, coordinate project deliverables, and support successful production and show execution.

Responsibilities

• Create and maintain 2D Graphics and AV Spec sheet along with coordinating content maps
• Coordinate deliverables with Agencies / 2D Spiro Graphics Production keeping deadlines top of mind
• Track and manage content and artwork for Spiro projects internally and externally; keeping project files organized for easy access by team
• Manage, submit and track detailed client Regulatory content submissions
• Manage overall usage of graphics and content internally – i.e. track expiration dates and removing from active inventory
• Understand interactive engagements and help manage 3rd party content development vendors
• Review content received from agencies and send to AV vendors where the files are tested; report results to agencies and client
• Deliver print production proofs to agencies and manage feedback/approvals
• Communicate the status of all 2D and content approvals, receivables to meet production / show deadlines
• Chair graphics and content tracker meetings with the internal / external teams for status check of brand / client deliverables on projects
• Coordinate the production process associated with all assigned projects. Manage projects on an as needed basis
• Attend Job Update Meetings and provide information needed for a successful project. Verify work order information with the Operations Managers
• Consolidate and reconcile all work orders
• Provide on-site support as needed/scheduled. Documenting show-site notes and assisting Account Director / Team in post-show review document as necessary
• Regularly and accurately reporting time on a weekly basis. Provide timely updates/reports as required

Skills

• Bachelors Degree or equivalent level of industry experience
• Ability to work well under pressure in a fast-paced environment while meeting tight deadlines
• Ability to analyze available information and make sound decisions
• Excellent organizational and time management skills
• Ability to work independently
• Excellent computer skills
• Ability to work in a consultative manner with clients of varied levels internally and externally
• Foresight to anticipate clients needs/requests and act accordingly
• Interpersonal skills and ability to develop a strong rapport with the client/coworkers
• Approachable, engaging and likable
• Articulate and polished with ability to clearly communicate to client
• Organizational skills and ability to multi-task; managing clients multiple shows/priorities
• Ability to proactively provide practical solutions in an ambiguous environment
• Will require the ability to interact and lead union labor
• Requires ability to adapt to multiple settings/environments and shifting responsibilities
• Convention and Trade show industry experience preferred

Qualifications

Must Haves

• Bachelors Degree or equivalent level of industry experience
• Ability to work well under pressure in a fast-paced environment while meeting tight deadlines
• Ability to analyze available information and make sound decisions
• Excellent organizational and time management skills
• Ability to work independently
• Excellent computer skills
• Ability to work in a consultative manner with clients of varied levels internally and externally
• Foresight to anticipate clients needs/requests and act accordingly
• Interpersonal skills and ability to develop a strong rapport with the client/coworkers
• Approachable, engaging and likable
• Articulate and polished with ability to clearly communicate to client
• Organizational skills and ability to multi-task; managing clients multiple shows/priorities
• Ability to proactively provide practical solutions in an ambiguous environment
• Will require the ability to interact and lead union labor
• Requires ability to adapt to multiple settings/environments and shifting responsibilities

Nice to Haves

• Convention and Trade show industry experience preferred

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro•YOU Professional Development & Learning Programs
• Employee Events