TikTok Shop Account Manager - Los Angeles

Summary

Spotlight Media is a TikTok Shop Partner agency focused on scaling brands through social commerce. The Account Manager will execute TikTok Shop account operations, coordinate cross-functional teams, maintain shop health, communicate with clients, and support growth initiatives while developing toward a Senior Account Manager role.

Responsibilities

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline
• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation
• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars
• Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds)
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status
• Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time
• Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling
• Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation)
• Expand from execution → ownership → strategy as you consistently hit scorecard targets
• Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows

Skills

• We're looking for an Account Manager based in Los Angeles
• You have a strong familiarity with beauty and cosmetic brands
• You're a strategic thinker who wants to learn through hands-on execution
• You have high agency and enjoy taking ownership without needing constant direction
• You're a checklist sniper who loves moving complex projects from “idea” to “done.”
• You write crisp, client-ready updates and can turn metrics into simple stories with clear actions
• You're TikTok-native and curious about how TikTok Shop mechanics drive conversion
• You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place
• You have a builder mindset: you document, templatize, and leave systems better than you found them
• You actively seek feedback and want to grow into a Senior AM quickly
• 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus)
• Strong project management skills: task tracking, timelines, stakeholder coordination
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
• Excellent written and verbal communication with a strong service mindset
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)
• Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations

Qualifications

Must Haves

• We're looking for an Account Manager based in Los Angeles
• You have a strong familiarity with beauty and cosmetic brands
• You're a strategic thinker who wants to learn through hands-on execution
• You have high agency and enjoy taking ownership without needing constant direction
• You're a checklist sniper who loves moving complex projects from “idea” to “done.”
• You write crisp, client-ready updates and can turn metrics into simple stories with clear actions
• You're TikTok-native and curious about how TikTok Shop mechanics drive conversion
• You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place
• You have a builder mindset: you document, templatize, and leave systems better than you found them
• You actively seek feedback and want to grow into a Senior AM quickly
• 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus)
• Strong project management skills: task tracking, timelines, stakeholder coordination
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
• Excellent written and verbal communication with a strong service mindset
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)

Nice to Haves

• Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations

Benefits

• Offers Commission
• Offers Bonus
• High autonomy and real ownership from day one—no micromanagement.
• Direct exposure to top-tier brands and the fastest-growing corner of e-commerce.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Flexible/hybrid work (location dependent).