Customer Experience Intern

Summary

SPX Technologies builds solutions in HVAC and Detection and Measurement that support a safer, more efficient, and sustainable world. The Customer Experience Specialist Intern will support customer service initiatives by analyzing feedback and data, evaluating processes, collaborating across departments, and helping implement improvements to customer experience.

Responsibilities

• Analyze Customer Data:
• Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights
• Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus
• Shadowing and Collaboration:
• Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes
• Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction
• Communication Development:
• Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders
• Learn best practices for crafting clear, concise, and professional messaging for customer communication
• Process Improvement:
• Assist in evaluating processes across plants to identify opportunities for efficiency and improvement
• Collaborate with team members to develop and implement innovative solutions

Skills

• • Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
• • Proficient in Microsoft Excel; experience with Power BI is preferred but not required
• • Strong analytical skills with the ability to build reports and present findings clearly and effectively
• • Access to Microsoft Teams with video capabilities
• • Willing to travel up to 10% to observe plant processes and gather insights
• • Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
• • Interest in commercial strategy, product management, or market analysis
• • Familiarity with data visualization tools (e.g., Power BI, Tableau)
• • Demonstrated ability to work collaboratively in a hybrid environment

Qualifications

Must Haves

• • Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
• • Proficient in Microsoft Excel; experience with Power BI is preferred but not required
• • Strong analytical skills with the ability to build reports and present findings clearly and effectively
• • Access to Microsoft Teams with video capabilities
• • Willing to travel up to 10% to observe plant processes and gather insights
• • Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration

Nice to Haves

• • Interest in commercial strategy, product management, or market analysis
• • Familiarity with data visualization tools (e.g., Power BI, Tableau)
• • Demonstrated ability to work collaboratively in a hybrid environment

Benefits

• Remote or Hybrid opportunity with occasional travel
• A professional, dynamic, and supportive virtual environment fostering growth and development.
• Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.