Clinical Applications Analyst - EpicCare Ambulatory (Level II OR Senior)

Summary

St. Jude Children's Research Hospital is seeking a Clinical Applications Analyst to join its Clinical Applications EpicCare Ambulatory Team. The role supports ambulatory clinical workflows through Epic optimization, stakeholder collaboration, testing, upgrades, issue resolution, and application maintenance, while contributing to projects and serving as a subject matter expert.

Responsibilities

• Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans
• Apprise on development and vision of strategies for in partnership with business stakeholders and IT peers
• Oversee all requirements including new demands as well as escalations for operational requests with assigned departments
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management & communication
• Inform and implement IT change and communication management plans across assigned departments
• Develop business cases/proposals for programs and projects based on understanding of departmental roadmap
• Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders
• Assist with project management responsibilities
• Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities
• Perform other duties as assigned to meet the goals and objectives of the department and institution
• Maintains regular and predictable attendance
• Actively participate and lead in meetings with business teams to elicit and understand business requirements
• Conduct analyses to report emerging business/system/process needs; escalate complex problems when required
• Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as change management, project management, and communication
• Support development of presentation materials, documents, etc. for departmental stakeholders
• Provide inputs for optimization of standardized/pre-described business requirement gathering in assigned area
• Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers
• Act as a mentor to others within team regarding own process; and train others in correct execution of the process
• Perform other duties as assigned to meet the goals and objectives of the department and institution
• Maintains regular and predictable attendance

Skills

• Bachelor's degree in computer science, engineering, business or related field required
• Minimum requirement: 4+ years of experience in a comparable client-facing IT role
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows
• Experience translating business requirements to technical/system requirements
• Demonstrated ability to work with mid to senior-level business leaders
• Bachelor's degree in computer science, engineering, business or related field required
• Minimum requirement: Two (2) years of experience in a client-facing IT role
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements
• Master's degree preferred
• Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred
• EpicCare Ambulatory
• Epic MyChart
• Epic Healthy Planet
• Master's degree preferred
• EpicCare Ambulatory
• Epic MyChart
• Epic Healthy Planet

Qualifications

Must Haves

• Bachelor's degree in computer science, engineering, business or related field required
• Minimum requirement: 4+ years of experience in a comparable client-facing IT role
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows
• Experience translating business requirements to technical/system requirements
• Demonstrated ability to work with mid to senior-level business leaders
• Bachelor's degree in computer science, engineering, business or related field required
• Minimum requirement: Two (2) years of experience in a client-facing IT role
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements

Nice to Haves

• Master's degree preferred
• Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred
• EpicCare Ambulatory
• Epic MyChart
• Epic Healthy Planet
• Master's degree preferred
• EpicCare Ambulatory
• Epic MyChart
• Epic Healthy Planet

Benefits

• This position may be eligible for remote work. However, St. Jude requires all remote employees to: Travel to our Memphis campus for the interview process and/or orientation, if selected; Travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.