Court Reporter Relations Assistant

Summary

Steno is a litigation support company revolutionizing the court reporting industry. The Court Reporter Relations Assistant supports post-deposition provider operations by coordinating with court reporters, tracking transcript deadlines and job status, managing communications and escalations, and ensuring timely, standards-compliant transcript delivery.

Responsibilities

• Own and execute the Late Transcript Follow-up procedure
• Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed
• Assist with the Reporter Rehab program, as needed
• Communicate daily with court reporters regarding job status, deadlines, and missing materials
• Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate
• Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
• Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached
• Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate
• Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed
• Review the Court Reporter Status Management Looker dashboard daily
• Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds
• Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation
• Build and maintain up-to-date performance metrics on reporters
• Ensure transcript files meet agency standards and are submitted on time
• Maintain accurate records of all communications
• Uphold timelines to avoid jeopardizing expedite and client delivery requirements

Skills

• We're looking for an experienced court reporter relations or post-deposition operations professional who thrives in a fast-paced, deadline-driven environment
• You have strong organizational skills, can track multiple cases and deadlines simultaneously, and communicate clearly and daily with court reporters, clients, and internal teams (Calendar, CS/Sales, Billing, Production)
• You're proficient with Slack, Zendesk, Monday, and Notion, have a problem-solving mindset, and know when to escalate
• This is a fully remote, Monday–Friday position with scheduled work hours aligned with Pacific Time (PT) or Eastern Time (ET) business hours
• * You have strong organizational skills and can track multiple cases and deadlines simultaneously
• * You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
• * You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools
• * You have a problem-solving mindset and know when to escalate issues appropriately
• * You can work autonomously in a fast-paced, deadline-driven environment
• Prior experience in legal services, court reporting, transcription, or operations is a plus
• * You have prior experience in legal services, court reporting, transcription, or operations (preferred)
• * You have direct experience working with court reporters or in a court reporting/litigation support agency
• * You've used Looker or similar dashboards to monitor performance metrics
• * You have experience managing SLAs in a ticketing system like Zendesk
• * You've worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)
• * You have experience with escalation or vendor-performance management processes

Qualifications

Must Haves

• We're looking for an experienced court reporter relations or post-deposition operations professional who thrives in a fast-paced, deadline-driven environment
• You have strong organizational skills, can track multiple cases and deadlines simultaneously, and communicate clearly and daily with court reporters, clients, and internal teams (Calendar, CS/Sales, Billing, Production)
• You're proficient with Slack, Zendesk, Monday, and Notion, have a problem-solving mindset, and know when to escalate
• This is a fully remote, Monday–Friday position with scheduled work hours aligned with Pacific Time (PT) or Eastern Time (ET) business hours
• * You have strong organizational skills and can track multiple cases and deadlines simultaneously
• * You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
• * You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools
• * You have a problem-solving mindset and know when to escalate issues appropriately
• * You can work autonomously in a fast-paced, deadline-driven environment

Nice to Haves

• Prior experience in legal services, court reporting, transcription, or operations is a plus
• * You have prior experience in legal services, court reporting, transcription, or operations (preferred)
• * You have direct experience working with court reporters or in a court reporting/litigation support agency
• * You've used Looker or similar dashboards to monitor performance metrics
• * You have experience managing SLAs in a ticketing system like Zendesk
• * You've worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)
• * You have experience with escalation or vendor-performance management processes

Benefits

• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs