Accounts Receivable Specialist

Summary

Steno is a litigation technology company that provides court reporting and modern solutions for law firms. The Accounts Receivable Specialist will manage the day-to-day collections process, including client outreach, monthly statements, billing reconciliation, and cross-functional coordination with Billing and Account Management.

Responsibilities

• Reaching out to clients via email and phone
• Sending monthly statements
• Reconciling billing issues with internal teams
• Serving as a reliable, relationship-focused point of contact for outstanding accounts
• Work cross-functionally with Billing and Account Management to keep things running smoothly
• Delivering the hospitality-forward service Steno is known for

Skills

• Have 1+ years of A/R and collections experience — a hospitality mindset is key
• Are comfortable on the phone throughout the day, building client relationships while managing collections
• Have strong Excel skills (a must!)
• Thrive working independently and navigating ambiguity
• Are fluent in remote tools like Google Workspace, Slack, and Zoom
• Are a critical thinker who can find creative solutions to day-to-day challenges
• Can work through detailed processes efficiently without losing organization
• Bonus points for familiarity with Looker, Zendesk, or HubSpot

Qualifications

Must Haves

• Have 1+ years of A/R and collections experience — a hospitality mindset is key
• Are comfortable on the phone throughout the day, building client relationships while managing collections
• Have strong Excel skills (a must!)
• Thrive working independently and navigating ambiguity
• Are fluent in remote tools like Google Workspace, Slack, and Zoom
• Are a critical thinker who can find creative solutions to day-to-day challenges
• Can work through detailed processes efficiently without losing organization

Nice to Haves

• bonus points for familiarity with Looker, Zendesk, or HubSpot

Benefits

• Stock options included. When Steno grows, you grow.
• Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
• Performance bonus – Monthly bonus tied to your impact
• Enjoy the flexibility of a fully remote environment