IT Deployment and Testing Technician

Summary

STI is seeking an IT Deployment and Testing Technician to support their IT infrastructure and clinical systems. The role involves deploying and configuring hardware, performing software installations, troubleshooting, and conducting end-to-end testing of devices for Epic Technical Dress Rehearsal.

Responsibilities

• Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings
• Perform software installations and ensure all required applications and system configurations are in place
• Set up hardware to comply with organizational standards and security policies
• Conduct basic troubleshooting of hardware, software, and peripheral issues
• Collaborate with the IT support team to escalate and resolve complex issues promptly
• Ensure all deployed devices meet performance and compatibility requirements
• Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live
• Test connectivity, application performance, and functionality of Epic workflows on deployed devices
• Document and report test results, identifying and addressing any deficiencies or issues
• Maintain accurate records of deployed hardware, configurations, and testing outcomes
• Provide detailed documentation for device testing and troubleshooting procedures
• Contribute to post-deployment reports, highlighting successes and improvement opportunities
• Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations
• Assist with user training and provide basic guidance on using deployed devices and systems
• Participate in team meetings and provide updates on deployment and testing progress

Skills

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
• 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles
• Proficiency in deploying and configuring Windows-based systems and peripherals
• Strong troubleshooting and problem-solving skills for hardware and software issues
• Familiarity with healthcare IT environments and workflows is a plus
• Excellent communication and customer service skills
• Ability to work independently and manage multiple tasks with attention to detail
• Ability to lift and transport equipment up to 50 lbs
• Willingness to work in various environments, including clinical and behavioral health settings
• Ability to travel between facilities as needed
• Experience with Epic or other electronic health records (EHR) systems preferred
• CompTIA A+, Network+, or similar IT certifications

Qualifications

Must Haves

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
• 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles
• Proficiency in deploying and configuring Windows-based systems and peripherals
• Strong troubleshooting and problem-solving skills for hardware and software issues
• Familiarity with healthcare IT environments and workflows is a plus
• Excellent communication and customer service skills
• Ability to work independently and manage multiple tasks with attention to detail
• Ability to lift and transport equipment up to 50 lbs
• Willingness to work in various environments, including clinical and behavioral health settings
• Ability to travel between facilities as needed

Nice to Haves

• Experience with Epic or other electronic health records (EHR) systems preferred
• CompTIA A+, Network+, or similar IT certifications