IT Project Manager

Summary

Sunflower Services is an independent, nonprofit-owned Public Benefit Corporation providing operational and administrative support to nonprofit and social impact organizations. The Project Manager will support the PMO by coordinating IT projects, testing, enterprise system changes, process improvements, staff training, and communication among business users, technical teams, vendors, and project leads.

Responsibilities

• Coordinate project planning, task tracking, status updates, and meeting coordination
• Lead testing coordination, including test plans, test scripts, UAT schedules, and results tracking
• Work independently with business users to confirm test scenarios align with requirements and operational workflows
• Track defects, open issues, decisions, risks, and follow-up items through resolution
• Coordinate go-live readiness activities, documentation, communication, and post-launch issue tracking
• Serve as project manager for Partner Solutions-related system improvements, and identify opportunities for improvements
• Design and lead staff trainings, creating related resources and running bi-weekly office hours
• Lead and motivate staff and clients to develop and implement meaningful use of our technology, and provide related trouble-shooting support
• Identify patterns in requests and where appropriate propose & implement solutions
• Maintain systems, process documentation, and data quality
• Build and maintain strong working relationships with technology stakeholders across the organization; make connections in understanding the impact of systems improvements across all platforms and teams
• Collaborate with IT team to determine priorities and ensure alignment across the firm

Skills

• 2–4 years of experience in IT project coordination and/or management of business systems support, testing, or related work
• Experience supporting technology projects, system implementations, or enterprise applications
• Strong organizational skills with the ability to manage tasks, timelines, and competing priorities
• Ability to work effectively with business stakeholders, technical teams, and vendors
• Strong attention to detail, communication skills, and comfort documenting issues and outcomes
• The position can operate on a hybrid schedule, based in our Washington, DC, or Durham, NC offices, or it can be fully remote from the following locations: Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 10 pounds at a time

Qualifications

Must Haves

• 2–4 years of experience in IT project coordination and/or management of business systems support, testing, or related work
• Experience supporting technology projects, system implementations, or enterprise applications
• Strong organizational skills with the ability to manage tasks, timelines, and competing priorities
• Ability to work effectively with business stakeholders, technical teams, and vendors
• Strong attention to detail, communication skills, and comfort documenting issues and outcomes
• The position can operate on a hybrid schedule, based in our Washington, DC, or Durham, NC offices, or it can be fully remote from the following locations: Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 10 pounds at a time

Benefits

• Eligible for an annual bonus at 5% of the annual salary
• Medical, dental, and vision insurance
• Flexible spending account
• Health savings account
• 401k with a company match
• Commuter benefits
• 16 days of vacation time
• 10 days of personal time
• 20 hours of volunteer time
• 11 company holidays
• 4 optional holidays
• Parental leave
• UrbanSitter membership
• Employee Resource Groups
• Fitness reimbursements
• Telecommunications reimbursements
• Options for education reimbursement
• Professional development
• Disability insurance
• Life insurance
• Additional voluntary insurances
• Access to Teladoc
• Access to Health Advocate
• Hybrid schedule based in Washington, DC, or Durham, NC, or fully remote from Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia