Application Support Engineer

Summary

Support Services Group is seeking an Application Support Engineer to provide technical support for production applications and systems. The role focuses on monitoring and triaging production issues, troubleshooting HTTP, REST API, SQL, browser, and application problems, identifying root causes, and documenting and communicating findings and resolutions.

Responsibilities

• Monitor and triage production issues and application-related incidents
• Troubleshoot HTTP and browser-related issues using browser Developer Tools
• Perform API testing and troubleshooting using Postman
• Run basic SQL queries to validate and investigate application data
• Analyze issues and identify potential causes or patterns
• Review and interpret basic logs and error messages when troubleshooting
• Document technical findings, troubleshooting steps, and resolutions clearly
• Communicate technical issues and findings effectively with internal teams and stakeholders
• Follow established troubleshooting and escalation processes
• Collaborate with other technical teams when issues require additional investigation

Skills

• Solid understanding of **HTTP fundamentals** and **REST APIs**
• Basic knowledge of **SQL** and ability to run queries for data validation and troubleshooting
• Hands-on experience using **Postman** for API testing
• Experience troubleshooting web or application issues using **browser Developer Tools**
• Strong written and verbal **English communication skills**
• Strong analytical and problem-solving skills
• Ability to clearly document technical findings and troubleshooting activities
• Ability to work independently while collaborating effectively with technical teams
• Familiarity with application and system **logs**
• Basic understanding of **JSON**
• Familiarity with authentication concepts such as **tokens, API keys, or basic authentication**
• Previous experience in **Application Support, Technical Support, Production Support, or a similar role**
• Familiarity with incident management and troubleshooting processes

Qualifications

Must Haves

• Solid understanding of **HTTP fundamentals** and **REST APIs**
• Basic knowledge of **SQL** and ability to run queries for data validation and troubleshooting
• Hands-on experience using **Postman** for API testing
• Experience troubleshooting web or application issues using **browser Developer Tools**
• Strong written and verbal **English communication skills**
• Strong analytical and problem-solving skills
• Ability to clearly document technical findings and troubleshooting activities
• Ability to work independently while collaborating effectively with technical teams

Nice to Haves

• Familiarity with application and system **logs**
• Basic understanding of **JSON**
• Familiarity with authentication concepts such as **tokens, API keys, or basic authentication**
• Previous experience in **Application Support, Technical Support, Production Support, or a similar role**
• Familiarity with incident management and troubleshooting processes

Benefits

• Remote work arrangement