Account Manager

Summary

Synchrony Group is an independently owned network of companies providing medical communications products and services. The Account Manager manages client accounts, develops revenue-growth strategies, leads cross-functional teams, and oversees the execution of advertising, marketing, and digital initiatives. The role also supports client relationships, project delivery, budgets, and strategic account development.

Responsibilities

• Lead cross-functional teams in support of client needs for all Synchrony clients
• Monitor and manage assigned activities to ensure timely delivery of products and services
• Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
• Ensure team compliance with client contracts, timelines, and budgets
• Oversee assigned program financial management and reporting
• Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
• Support the development, presentation, and selling of high-quality deliverables
• Accurately assess and relay client requests, comments, and concerns to the internal team
• Ensure alignment of brand strategy to tactical execution
• Actively participate in client presentations, selling the agency's point of view
• Represent the organization in an appropriate manner
• Attend client meetings, congresses, and communicate key learnings to team and client
• Be a positive force for enhancing the work culture, consensus-building, and internal communications
• Facilitate communication between team members and clients to maintain strong relationships and effective account management
• Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
• Explain client/brand objectives and strategies to the internal team, partners, and vendors
• Keep management apprised of:
• Critical internal Synchrony issues, concerns, and opportunities
• Critical client concerns and opportunities
• Brand accomplishments and tactics
• Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Skills

• Bachelor's degree required
• Minimum of 2-3 years' experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
• Specific industry and/or therapeutic expertise is required
• Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
• Experience in both professional and consumer tactics preferred
• Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives
• Ability to attend and conduct client meetings and presentations
• Significant communication with clients and internal teams, including many presentations
• Ability to travel as client needs require
• Ability to commit to extra and/or nontraditional hours as client needs require
• History of successful management of more than 1 million dollars of fee/year (preferred)

Qualifications

Must Haves

• Bachelor's degree required
• Minimum of 2-3 years' experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
• Specific industry and/or therapeutic expertise is required
• Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
• Experience in both professional and consumer tactics preferred
• Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives
• Ability to attend and conduct client meetings and presentations
• Significant communication with clients and internal teams, including many presentations
• Ability to travel as client needs require
• Ability to commit to extra and/or nontraditional hours as client needs require

Nice to Haves

• History of successful management of more than 1 million dollars of fee/year (preferred)

Benefits

• Generous paid time off
• Excellent health insurance
• Family leave
• A 401(k) plan with employer matching