Account Manager

Summary

12twenty is a platform connecting employers with early-career professionals, including students, recent graduates, and alumni. The Account Manager will strengthen client relationships, drive retention, minimize churn, manage expansion opportunities, and improve account management processes through strategic client engagement.

Responsibilities

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
• Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
• Prepare and facilitate strategic interactionsincluding virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
• Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
• Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

Skills

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
• The ability to manage a large portfolio of clients while effectively driving expansion opportunities
• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
• The ability to think strategically, adapt quickly to new challenges, and make informed decisions
• Confidence in making recommendations that drive client success and business growth
• Bachelor's degree is required
• Working knowledge of Google Suite, MS Office Suite, and Salesforce
• Experience in SaaS or Higher Education
• Solution Selling Experience

Qualifications

Must Haves

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
• The ability to manage a large portfolio of clients while effectively driving expansion opportunities
• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
• The ability to think strategically, adapt quickly to new challenges, and make informed decisions
• Confidence in making recommendations that drive client success and business growth
• Bachelor's degree is required

Nice to Haves

• Working knowledge of Google Suite, MS Office Suite, and Salesforce
• Experience in SaaS or Higher Education
• Solution Selling Experience

Benefits

• US employees are eligible for equity.
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Generous PTO policy
• Regular team happy hours and activities
• Remote work flexibility