Sales Engineer

Summary

TailWind Voice & Data is a provider of voice, data, and structured cabling services. The company is seeking a Sales Engineer to bridge technical expertise and sales strategies by developing solutions, quotes, presentations, and client relationships. The role also supports quality control, internal training, technical documentation, and occasional travel.

Responsibilities

• Review quote requests for completeness of required details and collaborate closely with clients, vendors, suppliers and internal stakeholders in order to compile the necessary information to ensure clear, accurate and timely scopes of work, quotes, and change orders
• Act as an advisor in collaboration with the sales team to recommend solutions and scope modifications that meet client objectives
• Prepare solutions, quotes, statements of work, change orders, and technical and presentation documents that align with client expectations and TailWind’s service delivery capabilities
• Develop and lead presentations on technical concepts relevant to client’s environment, such as solution scope, size, and business case
• Utilize and further develop existing price and quoting guidelines to be consistent with TailWind’s contractual obligations and our sales and financial objectives and goals
• Maintain thorough and up-to-date information in TailWind systems, including updating the quote database to track quotes from client request to solution delivery
• Assist with preparing responses to client RFQ/RFP/RFIs
• Develop a quality control program in conjunction with Vendor Management and Operations
• Assist with developing and conducting internal training to enhance the technical knowledge and understanding of our teams
• Provide technical and industry expertise to Sales, Engineering, and Operations team members
• Assist with documenting processes, procedures, best practices, installation guides, quote tools, and more
• Identify process improvement and efficiencies within the department
• Navigate efficiently within Microsoft Suite and PDF editing tools, Visio, Teams, and TailWind’s other systems
• Exhibit professionalism, a strong work ethic and a commitment to integrity in all engagements
• Occasional travel
• Other Duties as assigned

Skills

• A successful candidate must have prior experience with structured cabling and ability to travel, along with BICSI, RCDD or BICSI Tech certification
• Candidates will be considered from the following states: Minnesota, Wisconsin, Ohio, Iowa, Florida, North Carolina, Texas,  or Tennessee
• Minimum 3 years of experience as a Pre Sales Engineer
• Minimum 1 year of experience estimating and drafting proposals for large scale national ICT deployments, and large structured cabling projects
• Experience as an onsite project manager or field technician on structured cabling projects
• Broad knowledge across the IT infrastructure sector
• BICSI RCDD or BICSI TECH certification
• Strong written and verbal communication skills with the ability to build rapport and credibility quickly, to articulate a value proposition, and to explain technical products to non-technical audiences
• Excellent customer service skills
• Ability to multi-task, take initiative, manage time, and timely follow through on assigned tasks
• Proven ability to build relationships and work professionally with clients, vendors, suppliers, and colleagues
• Exceptional attention to detail and technical documentation skills
• Planning, organization, and implementation skills
• Self-starter with a proven ability to work independently and on a team
• Proficiency with Microsoft Office suite and PDF editing tools
• Project Management and Field Technician experience is helpful in this role

Qualifications

Must Haves

• A successful candidate must have prior experience with structured cabling and ability to travel, along with BICSI, RCDD or BICSI Tech certification
• Candidates will be considered from the following states: Minnesota, Wisconsin, Ohio, Iowa, Florida, North Carolina, Texas,  or Tennessee
• Minimum 3 years of experience as a Pre Sales Engineer
• Minimum 1 year of experience estimating and drafting proposals for large scale national ICT deployments, and large structured cabling projects
• Experience as an onsite project manager or field technician on structured cabling projects
• Broad knowledge across the IT infrastructure sector
• BICSI RCDD or BICSI TECH certification
• Strong written and verbal communication skills with the ability to build rapport and credibility quickly, to articulate a value proposition, and to explain technical products to non-technical audiences
• Excellent customer service skills
• Ability to multi-task, take initiative, manage time, and timely follow through on assigned tasks
• Proven ability to build relationships and work professionally with clients, vendors, suppliers, and colleagues
• Exceptional attention to detail and technical documentation skills
• Planning, organization, and implementation skills
• Self-starter with a proven ability to work independently and on a team
• Proficiency with Microsoft Office suite and PDF editing tools

Nice to Haves

• Project Management and Field Technician experience is helpful in this role

Benefits

• Medical
• Dental
• Vision
• HealthiestYou!
• 401K Match
• Basic Life Insurance
• Voluntary Life Insurance
• Voluntary Short Term Disability
• Voluntary Long Term Disability
• Other Supplemental benefits
• Paid holidays
• Floating holidays
• PTO accrual
• Birthday PTO hours