Account Manager - IL

Summary

Tarrytown Expocare Pharmacy is a long-term care pharmacy providing specialized care for individuals with intellectual and developmental disabilities throughout the United States. The Account Manager maintains client relationships, serves as a liaison between pharmacy operations and agency clients, provides training and audits, resolves concerns, and supports client onboarding, satisfaction, and retention.

Responsibilities

• Build and maintain a trusted relationship with assigned accounts and agency staff
• Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner
• Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts
• Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes
• Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team
• Assist in educating clients on the pharmacy’s processes
• Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers
• Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested
• Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up

Skills

• Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)
• Familiarity with electronic and paper medication administration records (MARs)
• Reliable transportation and current (clean) Driver's License. Frequent travel is required
• Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)
• Detailed individual who thrives in a fast-paced situations
• Leading a team in a metrics-based environment
• Must be proficient in English (reading writing, and verbal communications)
• Must have a high school diploma, and college experience is a plus
• Must be a US citizen or permanent resident, sponsorship not available
• Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred

Qualifications

Must Haves

• Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)
• Familiarity with electronic and paper medication administration records (MARs)
• Reliable transportation and current (clean) Driver's License. Frequent travel is required
• Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)
• Detailed individual who thrives in a fast-paced situations
• Leading a team in a metrics-based environment
• Must be proficient in English (reading writing, and verbal communications)
• Must have a high school diploma, and college experience is a plus
• Must be a US citizen or permanent resident, sponsorship not available

Nice to Haves

• Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred

Benefits

• Remote work arrangement
• Full-time employment (Monday–Friday)