Data Collection Operator

Summary

TEKsystems is a leading provider of business and technology services, and they are seeking a Data Collection Operator to support the data pipeline for advanced machine learning and hardware development. This role involves interacting with study participants, managing data collection activities, and ensuring high-quality data outcomes.

Responsibilities

• Manage and support end‑to‑end data collection activities across multiple workstreams
• Interact directly with participants to clearly explain procedures, provide training, and correct processes when needed
• Deliver a professional, respectful, and supportive experience to participants from diverse experience
• Physically assist participants during the data collection process as required (for example, fitting or placing equipment such as earbuds)
• Monitor workflows to ensure accuracy, completeness, and compliance with established protocols
• Troubleshoot and resolve hardware and software issues during data collection activities
• Provide clear status updates and progress reports to team leads
• Serve as a point of contact for data collection users, responding to questions and escalations professionally
• Handle sensitive and proprietary information with a high level of discretion and confidentiality

Skills

• Strong verbal communication and interpersonal skills
• Comfort interacting with individuals from all backgrounds, including gig workers or low‑income participants
• A customer service mindset with a calm, professional demeanor
• Strong attention to detail and quality ownership
• Ability to troubleshoot issues and adapt quickly in real time
• Professionalism and discretion when handling sensitive information
• Fluent in English
• Demonstrated ability to communicate clearly and confidently with participants and team members
• Experience providing instruction, training, or feedback to others
• Ability to perform effectively in a fast‑paced, deadline‑driven environment
• Strong sense of accountability and ownership over participant experience and data quality
• Customer service, hospitality, healthcare, research assistant, or other participant‑facing experience
• Experience training or guiding users through technical or procedural tasks
• Familiarity with data collection environments, laboratories, or hardware setups
• Ability to independently diagnose and resolve basic hardware or software issues

Qualifications

Must Haves

• Strong verbal communication and interpersonal skills
• Comfort interacting with individuals from all backgrounds, including gig workers or low‑income participants
• A customer service mindset with a calm, professional demeanor
• Strong attention to detail and quality ownership
• Ability to troubleshoot issues and adapt quickly in real time
• Professionalism and discretion when handling sensitive information
• Fluent in English
• Demonstrated ability to communicate clearly and confidently with participants and team members
• Experience providing instruction, training, or feedback to others
• Ability to perform effectively in a fast‑paced, deadline‑driven environment
• Strong sense of accountability and ownership over participant experience and data quality

Nice to Haves

• Customer service, hospitality, healthcare, research assistant, or other participant‑facing experience
• Experience training or guiding users through technical or procedural tasks
• Familiarity with data collection environments, laboratories, or hardware setups
• Ability to independently diagnose and resolve basic hardware or software issues

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)