TEKsystems
Posted 171 days agoVerified live 2d ago
Network Support Technician
Brief overview
Cleveland, OHIn-person
$20–$30/hrStated range
284 H-1B approvalsDept. of Labor
72 green cardsCertified filings
About the company
TEKsystemsteksystems.com
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.284H-1B approved
99%approval rate
65new H-1B hires
72PERM certified
$141,921median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202382
202494
202586
202622
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
202321
202428
202518
202616
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
202314
202420
202538
Top sponsored roles
Software EngineerAngular Full Stack DeveloperEnterprise ArchitectDeveloperDelivery Lead
Sponsored employees from
IndiaUnited KingdomCanadaMexico
Job description
Summary
TEKsystems is a leading provider of business and technology services, and they are seeking a Network Support Technician. This role is responsible for handling support tickets, diagnosing network issues, and guiding on-site personnel through troubleshooting steps to resolve connectivity problems and support network hardware.
Responsibilities
- Respond to network‑related support tickets and provide timely, accurate troubleshooting
- Perform basic network diagnostics such as connectivity checks and path testing
- Access and review switch configurations, verify port status, and assist with switch‑level troubleshooting
- Guide on‑site staff through equipment resets and basic remediation steps
- Investigate and resolve connection issues involving access points or related network devices
- Document all troubleshooting steps, findings, and resolutions in the appropriate systems
- Escalate complex or unresolved issues to network teams as needed
- Communicate clearly with local site contacts to ensure issues are understood and resolved
- Maintain awareness of network performance trends and recurring issues
Skills
- Strong troubleshooting skills with a focus on network connectivity and hardware support
- Ability to diagnose issues involving switches, routers, and access points
- Experience supporting end users or site contacts remotely
- Strong communication skills and the ability to walk non-technical users through technical steps
- Ability to work independently and manage multiple tickets simultaneously
- Familiarity with enterprise-level networking environments
- Experience with cloud-managed or software-defined networking platforms
- Exposure to multiple network hardware vendors
Qualifications
Must Haves
- Strong troubleshooting skills with a focus on network connectivity and hardware support
- Ability to diagnose issues involving switches, routers, and access points
- Experience supporting end users or site contacts remotely
- Strong communication skills and the ability to walk non-technical users through technical steps
- Ability to work independently and manage multiple tickets simultaneously
Nice to Haves
- Familiarity with enterprise-level networking environments
- Experience with cloud-managed or software-defined networking platforms
- Exposure to multiple network hardware vendors
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)