Partner Success Manager

Summary

The Contingent is a venture nonprofit that launches, scales, and supports initiatives designed to mobilize communities and empower leaders to create lasting social change. The Every Child Partner Success Manager will manage partner relationships, support implementation of Every Child tools and processes, gather field feedback, and strengthen local foster care support networks across Northwest Texas.

Responsibilities

• Serve as the primary liaison between Every Child and community partners, including backbone organizations, licensing agencies, and resource providers
• Support partner onboarding, implementation, and adoption of Every Child tools, workflows, and processes
• Provide guidance, troubleshoot challenges, and identify barriers to partner success and readiness
• Build and maintain feedback loops with partners, foster families, and community stakeholders
• Gather and analyze partner feedback, sentiment, adoption barriers, and service gaps
• Serve as the voice of the partner by translating field insights into recommendations for Product, Customer Experience, Marketing, and Operations teams
• Prepare reports and recommendations that support implementation strategy and regional growth
• Develop and maintain resource maps that strengthen support networks for foster, kinship, and resource families
• Identify and cultivate relationships with community organizations, faith partners, support groups, and service providers
• Assess service availability, capacity, and gaps to strengthen wraparound support systems
• Track partner engagement, implementation progress, and adoption trends across the region
• Synthesize field observations and stakeholder feedback into actionable insights

Skills

• 3-5 years of equivalent combination of education, relevant experience, and demonstrated success in partner engagement, community partnerships, customer success, or program implementation may be substituted for a degree
• Knowledge of community resource networks, partnership development, stakeholder engagement, and cross-sector collaboration
• Working knowledge of Microsoft Office Suite, SharePoint, Teams, CRM platforms, and related tracking and reporting tools
• Strong relationship-building, communication, facilitation, and stakeholder management skills
• Strong organizational and project coordination skills with attention to detail and follow-through
• Ability to gather, analyze, and synthesize information to identify trends, service gaps, adoption barriers, and improvement opportunities
• Ability to build trust and credibility with diverse partners, agencies, and community stakeholders
• Ability to manage multiple priorities and partner relationships simultaneously while maintaining accountability
• Ability to communicate with cultural humility, emotional intelligence, and professionalism across diverse communities
• Ability to exercise sound judgment, solve problems, and escalate concerns appropriately
• Ability to work independently and collaboratively in a dynamic, mission-driven environment
• Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds
• Ability to articulate a position on the importance of the faith community engaging vulnerable children, youth, and families
• Possess cultural and emotional intelligence and an ability to work with a diverse group of leaders
• Legally eligible to work in the United States
• Bachelor's degree in social work, Human Services, Nonprofit Management, Community Development, Public Administration, Communications, Business, or a related field preferred
• Experience working with public agencies, nonprofit organizations, community-based service providers, or cross-sector partnerships preferred
• Knowledge of child welfare, foster care, kinship care, family support services, and community-based human services systems preferred
• Fluent in spoken and written Spanish with the ability to communicate effectively with Spanish-speaking partners, families, and community stakeholders, preferred

Qualifications

Must Haves

• 3-5 years of equivalent combination of education, relevant experience, and demonstrated success in partner engagement, community partnerships, customer success, or program implementation may be substituted for a degree
• Knowledge of community resource networks, partnership development, stakeholder engagement, and cross-sector collaboration
• Working knowledge of Microsoft Office Suite, SharePoint, Teams, CRM platforms, and related tracking and reporting tools
• Strong relationship-building, communication, facilitation, and stakeholder management skills
• Strong organizational and project coordination skills with attention to detail and follow-through
• Ability to gather, analyze, and synthesize information to identify trends, service gaps, adoption barriers, and improvement opportunities
• Ability to build trust and credibility with diverse partners, agencies, and community stakeholders
• Ability to manage multiple priorities and partner relationships simultaneously while maintaining accountability
• Ability to communicate with cultural humility, emotional intelligence, and professionalism across diverse communities
• Ability to exercise sound judgment, solve problems, and escalate concerns appropriately
• Ability to work independently and collaboratively in a dynamic, mission-driven environment
• Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds
• Ability to articulate a position on the importance of the faith community engaging vulnerable children, youth, and families
• Possess cultural and emotional intelligence and an ability to work with a diverse group of leaders
• Legally eligible to work in the United States

Nice to Haves

• Bachelor's degree in social work, Human Services, Nonprofit Management, Community Development, Public Administration, Communications, Business, or a related field preferred
• Experience working with public agencies, nonprofit organizations, community-based service providers, or cross-sector partnerships preferred
• Knowledge of child welfare, foster care, kinship care, family support services, and community-based human services systems preferred
• Fluent in spoken and written Spanish with the ability to communicate effectively with Spanish-speaking partners, families, and community stakeholders, preferred

Benefits

• Comprehensive benefits including premium medical, vision, and dental insurance.
• Covered 100% for employee and partially (80%) for spouse and/or dependents.
• 19 paid holidays, with additional vacation, sick, bereavement and parental leave.
• 401(k) with a 5% (annual salary) match.
• Remote position located in Fort Worth, Texas.