Partner Success Manager

Summary

VWO is seeking a Partner Success Manager to drive the success, adoption, and long-term engagement of strategic partners. The role manages an assigned partner portfolio, builds partner expertise and autonomy, supports product adoption and value realization, manages retention risks, and coordinates with cross-functional teams to improve partner and customer outcomes.

Responsibilities

• Own the success, engagement, and overall health of an assigned portfolio of partners
• Build trusted relationships with key stakeholders across partner organizations
• Develop a strong understanding of each partner’s business model, objectives, capabilities, maturity, and customer portfolio
• Create joint success plans with partners and regularly review progress against agreed goals and outcomes
• Serve as the primary point of contact for partner success-related topics and coordinate the right internal resources when needed
• Help partners progressively build strong expertise across Wingify’s products, solutions, and best practices
• Plan and coordinate new partner onboarding to accelerate time-to-value and establish strong foundations for success
• Coordinate product training, certifications, technical enablement, and ongoing education
• Help partners understand how to effectively position, implement, and drive adoption of Wingify solutions for their customers
• Identify knowledge and capability gaps and create actionable plans to address them
• Organize regular product updates, enablement sessions, and upskilling initiatives to strengthen partner capabilities and autonomy
• Monitor partner engagement, product adoption, certification progress, and overall partner health
• Track Wingify usage and adoption across partner-managed customer accounts and proactively identify potential risks or gaps
• Identify underutilized capabilities and work with partners to develop concrete adoption plans
• Share relevant use cases, customer success stories, product updates, and best practices to help partners generate greater value
• Use data and insights to identify opportunities to improve adoption, engagement, and customer outcomes
• Proactively identify risks across partner relationships and partner-managed customer accounts
• Develop and coordinate action plans with the appropriate internal stakeholders to address risks
• Maintain clear visibility into partner and customer account health and escalate issues when required
• Partner closely with Partner Account Managers on renewals, retention, and expansion opportunities
• Ensure clear ownership and coordination when partner-managed customers require additional support
• Consistently document risks, actions, decisions, and next steps in internal systems
• Lead regular partner success reviews and contribute to strategic business reviews
• Review product adoption, engagement, customer outcomes, risks, opportunities, and agreed priorities
• Build actionable success plans with partners and ensure consistent follow-through on commitments
• Use data and insights to constructively challenge partners and help improve their performance and customer outcomes
• Partner closely with Partner Account Managers to align commercial objectives with partner success priorities
• Coordinate with Customer Success Managers when partners are involved in customer accounts
• Collaborate with Technical Account Managers, Support, Professional Services, Product, and Enablement teams to resolve blockers and strengthen partner capabilities
• Bring structured partner feedback internally and help Product and other teams understand recurring partner needs, challenges, and opportunities
• Contribute to continuously improving and scaling our global Partner Success processes, playbooks, and best practices

Skills

• Experience in **Customer Success, Partner Success, Account Management, Consulting**, or a similar client-facing role, preferably within a B2B SaaS environment
• Strong relationship-building and stakeholder management skills
• Good understanding of **SaaS product adoption, customer success, retention, and value realization**
• Ability to understand partner business models and translate business objectives into actionable success plans
• Comfortable working with data and using insights to identify risks, opportunities, and priorities
• Strong project management and organizational skills, with the ability to manage multiple partners and priorities simultaneously
• Excellent communication, presentation, and facilitation skills
• Ability to collaborate effectively across Sales, Customer Success, Product, Technical, Support, and Professional Services teams
• Proactive, structured, and comfortable taking ownership in a fast-moving environment
• Fluent written and spoken English; additional languages are a plus

Qualifications

Must Haves

• Experience in **Customer Success, Partner Success, Account Management, Consulting**, or a similar client-facing role, preferably within a B2B SaaS environment
• Strong relationship-building and stakeholder management skills
• Good understanding of **SaaS product adoption, customer success, retention, and value realization**
• Ability to understand partner business models and translate business objectives into actionable success plans
• Comfortable working with data and using insights to identify risks, opportunities, and priorities
• Strong project management and organizational skills, with the ability to manage multiple partners and priorities simultaneously
• Excellent communication, presentation, and facilitation skills
• Ability to collaborate effectively across Sales, Customer Success, Product, Technical, Support, and Professional Services teams
• Proactive, structured, and comfortable taking ownership in a fast-moving environment

Nice to Haves

• Fluent written and spoken English; additional languages are a plus

Benefits

• On-site work model