IT Support Specialist

Summary

The Shade Store is a company that has handcrafted custom window treatments for 75 years. They are seeking an IT Support Specialist to provide technical support for their Pompano Beach office and assist with company-wide IT initiatives, focusing on resolving hardware and software issues while ensuring smooth day-to-day operations.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to hardware, software, and network connectivity
• Assist with onboarding and offboarding employees, including account setup and equipment provisioning
• Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications
• Support enterprise applications and escalate complex issues to senior IT staff when necessary
• Maintain accurate documentation of support requests and resolutions
• Collaborate with IT Operations Lead and other team members on projects and process improvements
• Participate in on-call rotation and provide remote support for other locations
• Assist with inventory management and asset tracking
• Support VoIP phone systems and mobile device management (Apple & Android)
• Ensure compliance with IT security policies and procedures

Skills

• Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in IT support or help desk role
• Strong troubleshooting skills for Windows, macOS, and mobile platforms
• Familiarity with networking basics (LAN/WAN, Wi-Fi)
• Experience with ticketing systems and ITSM tools
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Willingness to participate in on-call rotation and occasional travel
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus

Qualifications

Must Haves

• Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in IT support or help desk role
• Strong troubleshooting skills for Windows, macOS, and mobile platforms
• Familiarity with networking basics (LAN/WAN, Wi-Fi)
• Experience with ticketing systems and ITSM tools
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Willingness to participate in on-call rotation and occasional travel

Nice to Haves

• Certifications such as CompTIA A+, Network+, or Microsoft are a plus

Benefits

• Significant growth potential
• Health benefits
• 401(k)
• Paid time off