Quality Assurance Analyst -

Summary

TheHiveCareers is a company focused on quality assurance and testing. They are seeking a Quality Assurance Analyst to develop and execute test plans, ensure product quality standards are met, and provide feedback to teams throughout the software development lifecycle.

Responsibilities

• Ensure that the end product meets the minimum quality standards, is fully functional and user-friendly
• Develop and execute test plans to ensure that all objectives are met
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product
• Identify and remedy defects within the production process
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that user expectations are met during the testing process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
• Ensure ongoing compliance with quality and industry regulatory requirements
• Write automation scripts to improve the quality and timeliness of testing
• Create logs to document testing phases and defects
• Communicate bugs, errors and status to development, QA and management teams in a clear and timely manner
• Work with the Project Management and Business Analyst team to make sure requirements are tested and defects are logged and re-tested to closure
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Analysis and editing, KRA, conducting quality audits, Dip checks, feedback sessions, Calibration, live barge, providing training to agents on quality parameters, publish quality report and, RCA As KPI
• Process contribution by achieving my targets and to make sure that advisors are doing whatever client & business has settled to achieve
• Providing quality assurance expertise to teams and handling independently the entire flow of feedback mechanism
• Analyzing Calls taken by Agents through Call Evaluations with High degree of Accuracy and giving feedback to the agents
• Handling calibrations calls with Clients, external teams and in internal processes
• Handling refresher training sessions on product & soft skills for the agents to ensure perfection
• Conducting Collective & Individual Quality Feedback Sessions for Agents on Areas of Improvement. Handling Briefings, Dipsticks & Quality Sessions of Team
• Monitor inbound & outbound calls and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to University policies and procedures
• Assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials
• Participates in design of call monitoring formats and quality standards
• Performs call and email monitoring and provides trend data to the management team
• Uses quality monitoring data management system to compile and track performance at team and individual level

Skills

• A bachelor's degree in computer science, information systems or a related field
• Experience in quality inspection, auditing, and testing
• A minimum of 3 years of experience working in QA testing automation and development
• Experience with SQL Databases, queries, and Database integration
• Experience with Agile and Waterfall methodologies
• Experience with a bug tracking software like Jira, TFS, or Azure DevOps
• Ability to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues
• Attention to detail and ability to identify, isolate, and reproduce defects
• Very good communication skills
• Excellent analytical skills
• Strong work organizations skills
• Strong scripting or coding skills (Java, Python)
• Excellent communication skills, both written and verbal
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Solid experience with QA automation tools (Selenium preferred)
• Financial Services experience
• API testing experience

Qualifications

Must Haves

• A bachelor's degree in computer science, information systems or a related field
• Experience in quality inspection, auditing, and testing
• A minimum of 3 years of experience working in QA testing automation and development
• Experience with SQL Databases, queries, and Database integration
• Experience with Agile and Waterfall methodologies
• Experience with a bug tracking software like Jira, TFS, or Azure DevOps
• Ability to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues
• Attention to detail and ability to identify, isolate, and reproduce defects
• Very good communication skills
• Excellent analytical skills
• Strong work organizations skills
• Strong scripting or coding skills (Java, Python)
• Excellent communication skills, both written and verbal
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills

Nice to Haves

• Solid experience with QA automation tools (Selenium preferred)
• Financial Services experience
• API testing experience