Crew
Posted 83 days agoVerified live 10h ago
Quality Assurance Analyst
Brief overview
Remote
$62k–$85k/yrStated range
1+ yrsMinimum
Strong analytical and problem-solving skillsExcellent written communication and documentation abilitiesExperience with RallyExperience with ConfluenceExperience writing test cases using Gherkin
About the company
Crewtheboomlab.com
Founded in tandem with Turnberry Solutions, Crew serves as an innovative talent development program for both Turnberry and our clients by focusing exclusively on high-performing early-career consultants.
Job description
Summary
Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. The Quality Assurance Analyst will execute various testing processes, validate member journeys, and ensure quality and efficiency in the overall member experience.
Responsibilities
- Execute end-to-end, functional, UAT, regression, and release testing across AI-driven telephonic and digital chat experiences
- Validate member journeys supporting care navigation, medication adherence, chronic condition management, and coordinated care
- Develop and execute detailed test cases while ensuring complete traceability back to business requirements
- Identify, document, and communicate defects with clear reproduction steps, business impact, and supporting analysis
- Participate in defect triage and validation with development and product teams
- Maintain testing documentation, execution status, and defects within Rally and Confluence
- Continuously look for opportunities to improve quality, efficiency, and the overall member experience
Skills
- 1–3 years of Quality Assurance, Business Analysis, or Functional Testing experience
- Experience executing structured test plans and documenting results
- Strong analytical and problem-solving skills
- Excellent written communication and documentation abilities
- General understanding of application architecture, integrations, and data flows
- Ability to quickly understand business processes and customer journeys
- Healthcare experience, particularly Medicare, Care Management, Digital Health, or STARS initiatives
- Experience with Rally
- Experience with Confluence
- Experience writing test cases using Gherkin
Qualifications
Must Haves
- 1–3 years of Quality Assurance, Business Analysis, or Functional Testing experience
- Experience executing structured test plans and documenting results
- Strong analytical and problem-solving skills
- Excellent written communication and documentation abilities
- General understanding of application architecture, integrations, and data flows
- Ability to quickly understand business processes and customer journeys
Nice to Haves
- Healthcare experience, particularly Medicare, Care Management, Digital Health, or STARS initiatives
- Experience with Rally
- Experience with Confluence
- Experience writing test cases using Gherkin
Benefits
- A comprehensive healthcare package (medical, dental, vision)
- Disability and group term life insurance
- Health and flexible spending accounts
- A utilization bonus
- 401(k) with match
- Flexible time off for salaried employees
- Parental leave for salaried employees
- Flexible work arrangements (all benefits are subject to eligibility requirements)
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