Product Insights and Optimization Analyst- Remote

Summary

Thrive Communities is a multifamily property management organization focused on localized, property-specific community management. The Product Insights & Optimization Analyst will analyze property, leasing, resident, marketing, operational, and financial data to identify performance improvements, develop reporting and dashboards, and support data-driven decisions across the organization.

Responsibilities

• Measure important performance indicators such as occupancy, leasing, renewals, resident satisfaction, marketing effectiveness and operations success
• Identifying patterns, performance shortcomings and improvement opportunities
• Prepare frequent management reporting, dashboards and analytical summaries
• Analyze your lease and occupancy data to understand what is driving performance in the neighborhood
• Evaluate marketing and lead generation performance to find possibilities for improvement
• Review resident feedback and engagement data for common concerns or service opportunities
• Evaluate property management KPIs including pricing, leasing activity, renewal rates and other related factors
• Understand major operational trends and monitor community performance
• Conduct ad hoc analysis to address commercial and operational concerns
• Simplify difficult data to the non IT specialist
• Support property performance enhancement initiatives and resident experience
• Determine the effect of changes in procedures, marketing, leasing or operations
• Help leadership define suitable performance criteria and KPIs
• Comply with necessary requirements of analysis documentation and reporting
• Partner with Property Managers, Regionals, Marketing, Leasing, Finance and Senior Leadership
• Identify opportunities to improve reporting, data integrity and analytics processes
• Analyze and monitor the results of operational enhancements
• Use company and resident data in compliance with appropriate privacy and security standards
• Provide a safe and secure remote employment environment
• Work individually and with groups of property and business organizations
• Attend online meetings and presentations
• Confidential corporate, resident, financial and property information
• Meet deadlines, reporting timescales
• Employ appropriate communication techniques with interested parties in a number of situations
• Comply with appropriate Thrive Communities technology, security, privacy and workplace standards

Skills

• Bachelor's degree in Business Analytics, Business Administration, Economics, Statistics, Finance or Marketing or equivalent experience accepted
• Experience in business analytics, operational analytics, product insights, property analytics or similar analytical functions
• Strong analytical and problem solving skills
• Advanced Excel or spreadsheet skills
• Qualitative, Quantitative Skills
• Excellent verbal and written communication abilities
• Ability to communicate analytic results clearly to non-technical audience
• Can juggle several assignments and work under pressure
• Ability to operate independently and on a geographically dispersed team
• Experience analyzing performance at the occupancy, lease, renewal, resident or property level
• Experience with BI systems or data presentation
• SQL or other data querying skills
• Experience with CRM, property management, leasing or marketing softwares
• Experience with executive dashboards and performance reporting
• A/B testing and forecasting methodologies, benchmarking or optimization
• Data analytics BI Product & Operations Insights
• Data Performance Tuning Excel Expert KPI Development Visualization of trend analysis. Problem solving. Business communication Meticulous detail Teamwork Critical Thinking
• Experience with multifamily housing, property management, real estate or hospitality is a bonus

Qualifications

Must Haves

• Bachelor's degree in Business Analytics, Business Administration, Economics, Statistics, Finance or Marketing or equivalent experience accepted
• Experience in business analytics, operational analytics, product insights, property analytics or similar analytical functions
• Strong analytical and problem solving skills
• Advanced Excel or spreadsheet skills
• Qualitative, Quantitative Skills
• Excellent verbal and written communication abilities
• Ability to communicate analytic results clearly to non-technical audience
• Can juggle several assignments and work under pressure
• Ability to operate independently and on a geographically dispersed team
• Experience analyzing performance at the occupancy, lease, renewal, resident or property level
• Experience with BI systems or data presentation
• SQL or other data querying skills
• Experience with CRM, property management, leasing or marketing softwares
• Experience with executive dashboards and performance reporting
• A/B testing and forecasting methodologies, benchmarking or optimization
• Data analytics BI Product & Operations Insights
• Data Performance Tuning Excel Expert KPI Development Visualization of trend analysis. Problem solving. Business communication Meticulous detail Teamwork Critical Thinking

Nice to Haves

• Experience with multifamily housing, property management, real estate or hospitality is a bonus

Benefits

• Remote work arrangement
• A safe and secure remote employment environment
• Support, encouragement and inspiration
• An inclusive community that values everyone for who they are