Technical Project Manager

Summary

TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through advanced technology and sustainable business practices. The Technical Project Manager will lead complex Cisco ThousandEyes customer implementation projects, coordinate cross-functional technical resources, and establish scalable project management practices for a digital experience assurance program.

Responsibilities

• Oversee complex technical implementation projects, ensuring customer use cases are deployed seamlessly, on time, and within agreed scope
• Build and refine internal project management processes from the ground up, establishing repeatable standards and best practices for the new PM team
• Drive successful customer onboarding by serving as the primary point of contact and coordinating cross-functional resources to achieve project milestones
• Develop and maintain project plans, schedules, risk logs, status updates, and acceptance criteria across multiple concurrent engagements
• Facilitate clear communication with senior stakeholders to manage expectations, resolve dependencies, mitigate risks, and secure formal project acceptance
• Collaborate with engineering and technical teams to translate requirements into actionable project plans that improve delivery efficiency and customer satisfaction
• Operate effectively within a BPO delivery model, maintaining strong client relationships, service quality, governance, and accountability across internal and client teams

Skills

• At least three years of professional project management experience
• Experience completing at least one full IT software implementation project lifecycle
• An active project management certification, such as PMP, PRINCE2, or CAPM
• Documented experience maintaining or implementing LAN/WAN network environments
• Demonstrated ability to manage at least two concurrent projects with cross-team dependencies
• Experience coordinating technical teams, customer stakeholders, project risks, milestones, and formal acceptance requirements
• Ability to manage project scope and boundaries through a strategic, solutions-oriented approach
• Skill in navigating complex challenges and developing mutually beneficial solutions for clients and internal stakeholders
• Confident, articulate presentation skills with the ability to engage and influence senior-level partners
• Ability to work independently, take ownership, and remain effective in fluid, evolving environments
• Experience supporting client programs, implementation services, managed services, technology-enabled operations in a BPO or outsourced delivery environment
• Working knowledge of enterprise networking, cloud services, digital experience monitoring, or observability solutions
• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Qualifications

Must Haves

• At least three years of professional project management experience
• Experience completing at least one full IT software implementation project lifecycle
• An active project management certification, such as PMP, PRINCE2, or CAPM
• Documented experience maintaining or implementing LAN/WAN network environments
• Demonstrated ability to manage at least two concurrent projects with cross-team dependencies
• Experience coordinating technical teams, customer stakeholders, project risks, milestones, and formal acceptance requirements

Nice to Haves

• Ability to manage project scope and boundaries through a strategic, solutions-oriented approach
• Skill in navigating complex challenges and developing mutually beneficial solutions for clients and internal stakeholders
• Confident, articulate presentation skills with the ability to engage and influence senior-level partners
• Ability to work independently, take ownership, and remain effective in fluid, evolving environments
• Experience supporting client programs, implementation services, managed services, technology-enabled operations in a BPO or outsourced delivery environment
• Working knowledge of enterprise networking, cloud services, digital experience monitoring, or observability solutions
• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Benefits

• Eligible team members may receive comprehensive medical, vision, and dental benefits for themselves and their families.
• Employment Assistance Programs for mental health and well-being.
• Health and personal time off (HPT), subject to eligibility.
• Leave programs, subject to eligibility.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A platform for limitless career advancement.
• A workplace conducive to happiness and a healthy work-life balance.
• A culture of inclusion and diversity where employees feel valued, inspired, and supported.