Account Manager, Client Services

Summary

Transportation Insight provides logistics services and transportation solutions to clients. The Account Manager serves as a long-term logistics expert and consultant, analyzing client data, identifying cost-saving opportunities, managing client relationships, and supporting continuous improvement. The role also involves reviewing carrier performance, conducting client reviews, promoting services, developing case studies, and training Logistics Analyst personnel.

Responsibilities

• Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
• Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance
• Interdepartmental Communication at all levels both internally & externally for process improvements & client requests
• Conduct monthly client reviews. Review company tools and services available to assigned clients
• The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable
• Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
• Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes
• Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)
• Provide training and direction to Logistics Analyst personnel

Skills

• Bachelor's degree required
• Direct and external industry experience minimum 3-5 years
• * Language  and Mathematical Skills
• * Reasoning ability
• * Detail oriented
• * Self-starter
• * Strong work ethic
• * Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance
• * Detailed knowledge of transportation
• * Ability to execute Microsoft application
• Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time
• *Please note that candidates residing in Hickory, NC or Atlanta, GA are required to work on-site Monday through Friday
• Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds
• This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods
• Travel to client locations on an “as needed” basis (typically less than 40%)

Qualifications

Must Haves

• Bachelor's degree required
• Direct and external industry experience minimum 3-5 years
• * Language  and Mathematical Skills
• * Reasoning ability
• * Detail oriented
• * Self-starter
• * Strong work ethic
• * Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance
• * Detailed knowledge of transportation
• * Ability to execute Microsoft application
• Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time
• *Please note that candidates residing in Hickory, NC or Atlanta, GA are required to work on-site Monday through Friday
• Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds
• This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods
• Travel to client locations on an “as needed” basis (typically less than 40%)

Benefits

• Competitive compensation package plus eligibility for associate bonus plan
• Paid and floating holidays
• Paid health days
• Paid time off (PTO)
• Paid parental leave
• Medical, Dental, Vision, and Pet insurance
• 401(k) with Company Matching
• Basic and Supplemental Life Insurance
• Short-term and Long-term Disability
• Mental health aid through our Employee Assistance Program (EAP)
• Learning opportunities through Employee Resource Groups
• Access to professional development resources such as LinkedIn Learning
• Employee Referral Program