Account Manager, Ohio

Summary

EverDriven provides safe, reliable, technology-enabled student transportation services for school districts and communities. The Account Manager oversees transportation accounts in the Ohio territory, coordinating with clients, providers, parents, and internal departments to ensure safe, timely, efficient service and strong customer support.

Responsibilities

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Skills

• * Minimum education of a bachelor's degree or equivalent experience
• * Strong professional communication and customer service skills
• * Ability to effectively work with diverse groups of customers and service providers
• * Set priorities wisely, multitask, and dynamically solve problems
• * Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
• * Valid Driver's License with a good driving record
• * Daily travel as required
• This is a remote role, but this account manager will service the Ohio territory and must live within that area
• This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets
• Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week
• * Experience in transportation and/or operations is a plus
• Fluent in Spanish is a plus

Qualifications

Must Haves

• * Minimum education of a bachelor's degree or equivalent experience
• * Strong professional communication and customer service skills
• * Ability to effectively work with diverse groups of customers and service providers
• * Set priorities wisely, multitask, and dynamically solve problems
• * Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
• * Valid Driver's License with a good driving record
• * Daily travel as required
• This is a remote role, but this account manager will service the Ohio territory and must live within that area
• This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets
• Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week

Nice to Haves

• * Experience in transportation and/or operations is a plus
• Fluent in Spanish is a plus

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program