Summary
Travel With Lani is seeking outgoing individuals to work remotely as Customer Experience Consultants. The role involves coordinating customized vacation and corporate travel arrangements, communicating with clients, resolving travel-related issues, and maintaining current knowledge of destinations and travel products through training.
Responsibilities
- Research, create, and coordinate customized itineraries for clients
- Review client preferences and budgets to design tailored travel plans
- Arrange travel needs including airlines, hotels, car rentals, cruises, tours, and events
- Communicate with clients before and after travel to ensure satisfaction
- Assist with issues that may arise before, during, or after travel
- Complete ongoing training and certifications within the industry
- Attend webinars and supplier trainings to stay current on destinations and products
- Remain informed on changes within the travel and tourism industry
Skills
- Strong communication skills
- Reliable internet access and a computer (recommended) or smartphone
- Personal travel experience is a plus
- Hospitality, customer service, or sales experience is helpful but not required
Qualifications
Must Haves
- Strong communication skills
- Reliable internet access and a computer (recommended) or smartphone
Nice to Haves
- Personal travel experience is a plus
- Hospitality, customer service, or sales experience is helpful but not required
Benefits
- Full training provided
- Flexible schedule (full-time or part-time options)
- Work from home
- Access to travel industry discounts