Customer Service Coordinator – Client Support (Remote)

Summary

Guided by LJ Travel is seeking a detail-oriented Customer Service Coordinator to support clients and manage service-related requests remotely. The role coordinates travel-related services, assists with planning and booking, communicates next steps, maintains client records, and ensures timely completion and a positive customer experience.

Responsibilities

• Respond to client inquiries in a timely and professional manner
• Coordinate service details, including scheduling, updates, and follow-ups
• Assist clients with travel arrangements and general planning support
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track progress of requests to ensure timely completion
• Deliver a consistent and positive customer experience

Skills

• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Ability to work independently and manage responsibilities effectively
• Detail-oriented with strong follow-through
• Comfortable using online systems and tools
• Customer service or administrative experience
• Interest in travel and working with clients

Qualifications

Must Haves

• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Ability to work independently and manage responsibilities effectively
• Detail-oriented with strong follow-through
• Comfortable using online systems and tools

Nice to Haves

• Customer service or administrative experience
• Interest in travel and working with clients

Benefits

• Training and ongoing development
• Flexible remote work environment
• Opportunities for advancement
• Supportive team environment
• Access to tools and systems needed for success
• Flexible scheduling options