IT Executive

Summary

Travelodge Hotels Asia is seeking an IT Executive to ensure the seamless operation of hotel technology systems across various functions. This role involves maintaining IT infrastructure, providing technical support, and coordinating with vendors to enhance guest experiences and operational efficiency.

Responsibilities

• Monitor and maintain hotel IT systems including PMS, Wi-Fi, IPTV, door lock systems, and back-office applications
• Provide timely technical support to hotel staff, logging of issues, escalate issues when necessary
• Ensure regular execution of data backups, antivirus protection, and system updates
• Run regular data checks between multiple systems and flag discrepancies
• Support IT systems setup, technical implementation, installation, configuration, and tuning in accordance with company standards
• Maintain reliable LAN/WAN connectivity, firewall performance, and consistent internet uptime across guest and staff areas through proactive remote monitoring and support
• Partner with internal teams and third-party vendors to remotely troubleshoot and resolve hardware and software issues impacting desktops, printers, and other IT equipment
• Liaise with external vendors for troubleshooting of issues, system upgrades, installations, and service contracts
• Assist in evaluating quotations and ensuring compliance with hotel standards
• Implement and monitor cybersecurity protocols to safeguard hotel data and systems
• Ensure IT operations comply with local regulations and corporate policies
• Manage audit systems and follow up on outcomes
• Safeguard assets, enforce information security, and maintain control structures
• Assist in the rollout of new technologies, smart solutions, and digital transformation initiatives
• Support hotel openings, renovations, and system migrations
• Perform ad-hoc IT tasks as required

Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 2–3 years of IT experience, preferably in the hospitality or service industry
• Familiarity with hotel systems (PMS, Reservation System, HSIA, Door lock) is an advantage
• Proficient in networking, Windows OS, and basic server administration (AWS server administration is a PLUS)
• Strong troubleshooting, communication, and documentation skills
• Flexibility to work varied hours and respond to emergencies
• Customer-focused mindset with a proactive approach to problem-solving
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively across departments
• Eagerness to learn and grow professionally
• Mature, self-motivated, dynamic, meticulous, and results-oriented
• Proficiency in English is advantageous
• Team player with excellent interpersonal, communication, and negotiation skills; strong professional network preferred
• Analytical problem-solving skills and ability to thrive in a fast-paced, high-pressure environment

Qualifications

Must Haves

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 2–3 years of IT experience, preferably in the hospitality or service industry
• Familiarity with hotel systems (PMS, Reservation System, HSIA, Door lock) is an advantage
• Proficient in networking, Windows OS, and basic server administration (AWS server administration is a PLUS)
• Strong troubleshooting, communication, and documentation skills
• Flexibility to work varied hours and respond to emergencies
• Customer-focused mindset with a proactive approach to problem-solving
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively across departments
• Eagerness to learn and grow professionally
• Mature, self-motivated, dynamic, meticulous, and results-oriented
• Proficiency in English is advantageous
• Team player with excellent interpersonal, communication, and negotiation skills; strong professional network preferred
• Analytical problem-solving skills and ability to thrive in a fast-paced, high-pressure environment