Billing Specialist

Summary

TrueBlue Inc. is a workforce solutions company connecting people and work. The Billing Specialist manages end-to-end customer invoicing, reconciliations, remittance application, billing discrepancies, and customer disputes while coordinating with internal teams and customers to resolve issues and improve billing accuracy.

Responsibilities

• Manage specialized billing processes for key customers in accordance with unique contractual and invoicing requirements
• Oversee billing, account reconciliations, and remittance application for VMS customers, ensuring accuracy and timeliness
• Partner with branch teams to obtain missing documentation and resolve customer billing disputes efficiently
• Communicate directly with customers to address invoice discrepancies, late payments, and outstanding balances
• Initiate and process credit requests and support accurate cash application as needed
• Monitor, report, and escalate unresolved or complex billing issues to appropriate stakeholders
• Serve as a primary liaison between Billing, Collections, Major and National Accounts, and Operations to facilitate issue resolution
• Collaborate closely with the Global Billing Team to ensure process adherence, identify issues, and drive timely resolution
• Identify and recommend process improvements to enhance billing accuracy and reduce days to bill

Skills

• High School Diploma or equivalent
• 2-4 years' experience in high volume transaction processing
• Strong ability to manage multiple tasks concurrently while consistently meeting deadlines under pressure
• Proficient in POS, ERP, CRM, or comparable business applications
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Quick learner with the ability to adopt new software programs and apply them effectively to operational processes
• Proven track record of delivering exceptional customer service
• Excellent written and verbal communication skills
• Committed to contributing effectively within a collaborative team environment
• Skilled in maintaining clear and effective communication with accounting departments, field personnel, and customers
• You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future
• The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis

Qualifications

Must Haves

• High School Diploma or equivalent
• 2-4 years' experience in high volume transaction processing
• Strong ability to manage multiple tasks concurrently while consistently meeting deadlines under pressure
• Proficient in POS, ERP, CRM, or comparable business applications
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Quick learner with the ability to adopt new software programs and apply them effectively to operational processes
• Proven track record of delivering exceptional customer service
• Excellent written and verbal communication skills
• Committed to contributing effectively within a collaborative team environment
• Skilled in maintaining clear and effective communication with accounting departments, field personnel, and customers
• You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future
• The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis

Benefits

• Remote work arrangement
• 6 paid holidays
• 1 paid floating holiday
• Up to 15 days of Paid Time Off per year
• Medical insurance
• Dental insurance
• Vision insurance
• Company-matching 401(k)
• Employee Stock Purchase Program