Billing Analyst

Summary

Brightspeed provides fast, reliable internet connections and customer experiences across the Midwest and South. The Billing Analyst executes and maintains accurate, compliant, and timely billing operations across customer segments using SAP BRIM, supporting data validation, revenue assurance, reconciliations, reporting, and process improvements.

Responsibilities

• Execute monthly billing cycles across multiple business segments using SAP BRIM
• Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms
• Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness
• Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies
• Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations
• Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date
• Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment
• Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations
• Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy
• Develop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions
• Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency
• Communicate recurring issues, root causes, and recommended process enhancements to leadership

Skills

• * Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience
• * 2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments
• * Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation)
• * Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies
• * Excellent organizational and time management skills to manage concurrent billing cycles
• * Effective communication and collaboration skills for cross-departmental interaction
• * Analytical Accuracy: Ensures precision in billing data and reporting
• * Ownership & Accountability: Takes initiative in resolving issues and ensuring full billing cycle execution
• * Collaboration: Works effectively with technical and business partners to maintain seamless billing operations
• * Process Innovation: Seeks continuous improvement in efficiency and billing accuracy
• * Customer Focus: Promotes transparency and trust through timely, accurate billing
• * Knowledge of financial reporting and revenue recognition principles
• * Certification or formal training in SAP BRIM or related modules
• * Primarily office-based, with regular use of computer and standard office equipment
• * May participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles
• * Minimal travel may be required (up to 5%)
• * Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred
• * Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus
• * Working knowledge of SQL, Power BI, or Looker preferred
• * Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments

Qualifications

Must Haves

• * Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience
• * 2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments
• * Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation)
• * Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies
• * Excellent organizational and time management skills to manage concurrent billing cycles
• * Effective communication and collaboration skills for cross-departmental interaction
• * Analytical Accuracy: Ensures precision in billing data and reporting
• * Ownership & Accountability: Takes initiative in resolving issues and ensuring full billing cycle execution
• * Collaboration: Works effectively with technical and business partners to maintain seamless billing operations
• * Process Innovation: Seeks continuous improvement in efficiency and billing accuracy
• * Customer Focus: Promotes transparency and trust through timely, accurate billing
• * Knowledge of financial reporting and revenue recognition principles
• * Certification or formal training in SAP BRIM or related modules
• * Primarily office-based, with regular use of computer and standard office equipment
• * May participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles
• * Minimal travel may be required (up to 5%)

Nice to Haves

• * Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred
• * Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus
• * Working knowledge of SQL, Power BI, or Looker preferred
• * Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments

Benefits

• Hybrid remote/office work arrangement for talent in the greater Charlotte area
• Sensible remote options for talent outside of the Charlotte area
• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• A host of voluntary benefits
• Paid time off programs
• Technology that enables the entire team to stay connected