Business Analyst

Summary

Turnberry Solutions is a consulting organization whose consultants work within practices aligned to its core client services. The Business Analyst will join the Business Transformation practice to lead CRM discovery, support migration planning and execution, document current- and future-state processes, and contribute to Agile project delivery.

Responsibilities

• Lead the discovery effort to fully document the existing CRM system, including its capabilities, workflows, and dependencies, using techniques such as process mapping and gap analysis
• Participate in and help facilitate discussions to disposition each capability, support decisions on where and how each will be migrated
• Translate discovery findings and disposition decisions into a detailed project plan, and support execution of that plan, including Epics, Features, User Stories, and acceptance criteria within ADO
• Identify and recommend process or application improvements that align with the target-state technology solutions
• Manage and help resolve project-related incidents, perform root cause analysis, and recommend corrective actions as needed
• Create and maintain project documentation, including current-state and future-state process maps, roadmaps, use cases, and user personas, in collaboration with the Product Delivery Manager
• Participate in Agile/Scrum ceremonies and apply Agile principles throughout the engagement
• Ensure client IT Methodology and best practices are followed throughout the project
• Identify and communicate workplace hazards, and follow all client safety policies, procedures, and regulations

Skills

• Strong written and verbal communication skills, with the ability to convey ideas clearly and collaborate effectively with stakeholders and team members
• Experience serving as a primary or lead Business Analyst on a project, including independently soliciting and documenting requirements
• Experience leading or contributing significantly to system discovery efforts, such as documenting existing processes, capabilities, and dependencies
• Demonstrated experience collaborating with developers and quality assurance analysts to deliver initiatives
• Ability to work independently with minimal supervision, escalating only complex or ambiguous issues
• 3+ years of experience as a Business Analyst
• Prior experience supporting a CRM or similar platform migration, or large-scale system transition
• Experience with Azure DevOps (ADO) for managing user stories and related artifacts
• Experience working in Agile/Scrum environments

Qualifications

Must Haves

• Strong written and verbal communication skills, with the ability to convey ideas clearly and collaborate effectively with stakeholders and team members
• Experience serving as a primary or lead Business Analyst on a project, including independently soliciting and documenting requirements
• Experience leading or contributing significantly to system discovery efforts, such as documenting existing processes, capabilities, and dependencies
• Demonstrated experience collaborating with developers and quality assurance analysts to deliver initiatives
• Ability to work independently with minimal supervision, escalating only complex or ambiguous issues
• 3+ years of experience as a Business Analyst

Nice to Haves

• Prior experience supporting a CRM or similar platform migration, or large-scale system transition
• Experience with Azure DevOps (ADO) for managing user stories and related artifacts
• Experience working in Agile/Scrum environments

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements (all benefits are subject to eligibility requirements)