Business Systems and Reporting Analyst

Summary

Turnberry Solutions is seeking a Business Systems and Reporting Analyst to support data-informed decision-making, business process improvement, and the effective use of systems across the organization. This role will serve as a bridge between business stakeholders and technical teams, owning operational and executive reporting, gathering business requirements, and providing support for Salesforce and related applications.

Responsibilities

• Develop, maintain, and distribute recurring executive, operational, sales, and recruiting reports
• Build and enhance reports and dashboards using Salesforce, Microsoft Excel, and other approved reporting tools
• Respond to prioritized ad hoc reporting and analysis requests from business and executive stakeholders
• Analyze operational data to identify trends, risks, inconsistencies, and opportunities for improvement
• Validate the accuracy and completeness of reporting outputs
• Investigate data discrepancies and coordinate corrective action with the appropriate business or technical teams
• Help document and standardize definitions for key business metrics and reporting fields
• Partner with stakeholders to understand business needs, process challenges, and desired outcomes
• Gather, document, and validate business, functional, reporting, and system requirements
• Translate stakeholder needs into clear user stories, Jira tickets, requirements documentation, and acceptance criteria
• Document current-state and future-state processes
• Identify opportunities to simplify workflows, improve data quality, reduce manual effort, and strengthen operational controls
• Facilitate stakeholder discussions and help drive alignment on proposed process or system changes
• Track requirements, decisions, dependencies, and open issues through completion
• Provide first-level support for Salesforce, Bullhorn for Salesforce, and other assigned business applications
• Troubleshoot user access, reporting, workflow, data, and system-related questions
• Monitor assigned support queues and resolve issues within the Analyst’s level of access and expertise
• Escalate issues requiring advanced configuration, development, or vendor support
• Identify recurring support issues and recommend improvements to processes, training, or system functionality
• Maintain documentation, reference materials, and frequently asked questions for common system processes
• Develop test scenarios and perform user acceptance testing and regression testing for system enhancements
• Confirm that proposed solutions meet documented business requirements
• Coordinate testing activities with business users, system administrators, and development resources
• Document defects, track remediation, and validate fixes
• Support rollout planning, user communications, training, and post-launch support
• Monitor adoption and identify opportunities for additional training or process refinement
• Maintain and organize enhancement requests and backlogs for assigned internal tools and processes
• Support business owners with prioritization by evaluating business need, impact, urgency, and dependencies
• Coordinate requirements, stakeholder feedback, testing, and release readiness
• Partner with internal development teams and external system-support resources to track enhancements through completion
• Support reporting on adoption, usage, issues, and business outcomes following implementation
• Participate in cross-functional projects involving reporting, systems, process improvement, or operational transformation
• Provide business analysis, data validation, testing, documentation, and implementation support as needed
• Assist with the development and delivery of system and process training
• Serve as a resource to business teams navigating changes to systems, processes, or reporting

Skills

• Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Operations, related field, or equivalent professional experience
• Three or more years of experience in business analysis, business systems, reporting, operations analysis, or a similar role
• Experience gathering and documenting business and system requirements
• Experience developing reports, dashboards, and business analyses
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and data analysis
• Experience working with a CRM, applicant tracking system, enterprise platform, or similar business application
• Experience performing user acceptance testing and documenting defects or system issues
• Strong written and verbal communication skills
• Ability to communicate effectively with both business stakeholders and technical resources
• Strong organizational skills and the ability to manage multiple priorities, requests, and deadlines
• Demonstrated problem-solving skills and attention to detail
• Experience with Salesforce Sales Cloud and Bullhorn for Salesforce
• Experience creating Salesforce reports and dashboards
• Experience with Jira, Jira Service Management, and Confluence
• Experience supporting Sales, Recruiting, Revenue Operations, Professional Services, or Consulting organizations
• Experience with process mapping and workflow documentation
• Experience supporting internally developed applications or automation tools
• Familiarity with artificial intelligence tools used for analysis, documentation, or process improvement
• Experience supporting executive-level reporting
• Familiarity with data governance, data dictionaries, or standardized metric definitions

Qualifications

Must Haves

• Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Operations, related field, or equivalent professional experience
• Three or more years of experience in business analysis, business systems, reporting, operations analysis, or a similar role
• Experience gathering and documenting business and system requirements
• Experience developing reports, dashboards, and business analyses
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and data analysis
• Experience working with a CRM, applicant tracking system, enterprise platform, or similar business application
• Experience performing user acceptance testing and documenting defects or system issues
• Strong written and verbal communication skills
• Ability to communicate effectively with both business stakeholders and technical resources
• Strong organizational skills and the ability to manage multiple priorities, requests, and deadlines
• Demonstrated problem-solving skills and attention to detail

Nice to Haves

• Experience with Salesforce Sales Cloud and Bullhorn for Salesforce
• Experience creating Salesforce reports and dashboards
• Experience with Jira, Jira Service Management, and Confluence
• Experience supporting Sales, Recruiting, Revenue Operations, Professional Services, or Consulting organizations
• Experience with process mapping and workflow documentation
• Experience supporting internally developed applications or automation tools
• Familiarity with artificial intelligence tools used for analysis, documentation, or process improvement
• Experience supporting executive-level reporting
• Familiarity with data governance, data dictionaries, or standardized metric definitions

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• A utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements (all benefits are subject to eligibility requirements)