Client Growth & Success, Operations Associate

Summary

Twin Health is a digital health company using AI Digital Twin technology to improve and prevent chronic metabolic diseases. The Client Growth & Success Operations Associate - Health Plans will support strategic health plan partnerships through operational management, reporting, renewal and employer lifecycle tracking, cross-functional coordination, and process improvement.

Responsibilities

• Support the AVP of Client Success - Health Plans in the operational management of a large, complex strategic health plan partnership spanning multiple lines of business and employer groups
• Partner closely with the Client Growth & Success team managing employer relationships within the health plan channel to support consistent execution across the portfolio
• Manage recurring operational processes, calendars, trackers, and documentation to ensure key deadlines, deliverables, and partnership requirements are met
• Maintain accurate employer and program-level information, including program selections, renewal status, effective dates, key contacts, and other operational details
• Prepare and distribute recurring notifications and communications related to employer and program activity
• Proactively identify missing information, upcoming deadlines, process gaps, and outstanding actions and drive follow-through to resolution
• Support ad hoc operational needs and strategic initiatives across the health plan partnership
• Maintain a clear source of truth across Salesforce and internal tracking tools, resolving inconsistencies between systems proactively
• Coordinate recurring reporting processes across health plan lines of business
• Partner with Analytics and Reporting teams to ensure required reports are produced accurately and according to established timelines
• Review reports and supporting data for completeness and accuracy before distribution, escalating discrepancies or issues as needed
• Coordinate ad hoc reporting and data requests in support of the health plan partnership and downstream employer portfolio
• Coordinate the annual renewal and program selection process for employer groups contracted through the health plan channel, working closely with the Client Growth & Success team responsible for the employer relationships
• Process and maintain accurate records of employer renewals, program selections, effective dates, and other changes across internal systems and source-of-truth documentation
• Track cross-functional actions associated with renewals, program additions, changes, and terminations through completion
• Maintain visibility into upcoming renewals, outstanding decisions, and lifecycle changes and proactively escalate risks or delays
• Design and maintain visibility tools (trackers, dashboards) that surface upcoming renewals, outstanding decisions, and risks to leadership in real time
• Serve as an operational point of coordination between the Health Plan and Client Growth & Success teams and the cross-functional teams supporting the partnership
• Drive follow-through on cross-functional action items, ensuring clear ownership, timelines, and completion
• Document and maintain operating procedures, workflows, templates, and tools that support consistent execution across the health plan channel
• Identify opportunities to streamline, standardize, and automate recurring operational processes
• Support preparation for health plan meetings and internal reviews by coordinating data, materials, action items, and follow-up as needed
• Other duties as assigned

Skills

• 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role
• Strong organizational and analytical skills — comfortable managing recurring processes, high volumes of detail, and multiple data sources (spreadsheets, reports, CRM records) simultaneously
• Exceptional attention to detail with a demonstrated commitment to accuracy and follow-through
• Clear and professional written and verbal communication skills
• Proactive and resourceful, with the ability to identify gaps, anticipate needs, and drive work through completion
• Collaborative and effective at coordinating across multiple teams and stakeholders without direct authority
• Comfortable working independently and prioritizing effectively in a fast-paced, evolving environment
• This remote opportunity is based in the U.S
• Applicants must be authorized to work for any employer in the U.S
• We are unable to sponsor or take over sponsorship of an employment visa at this time
• Experience in healthcare, digital health, health plans, or employee benefits preferred
• Experience with CRM systems such as Salesforce (SFDC) and project management or ticketing tools such as JIRA and Zendesk preferred

Qualifications

Must Haves

• 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role
• Strong organizational and analytical skills — comfortable managing recurring processes, high volumes of detail, and multiple data sources (spreadsheets, reports, CRM records) simultaneously
• Exceptional attention to detail with a demonstrated commitment to accuracy and follow-through
• Clear and professional written and verbal communication skills
• Proactive and resourceful, with the ability to identify gaps, anticipate needs, and drive work through completion
• Collaborative and effective at coordinating across multiple teams and stakeholders without direct authority
• Comfortable working independently and prioritizing effectively in a fast-paced, evolving environment
• This remote opportunity is based in the U.S
• Applicants must be authorized to work for any employer in the U.S
• We are unable to sponsor or take over sponsorship of an employment visa at this time

Nice to Haves

• Experience in healthcare, digital health, health plans, or employee benefits preferred
• Experience with CRM systems such as Salesforce (SFDC) and project management or ticketing tools such as JIRA and Zendesk preferred

Benefits

• Remote work opportunity
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% employer-sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan