Epic Ambulatory - IT Application/ Clinical Application Analyst (Hybrid/Remote)

Summary

UMC Health System is a recognized healthcare provider in Texas, and they are seeking an IT Application Analyst to support Epic and third-party applications. The role involves implementation, maintenance, and optimization of applications, requiring collaboration with various stakeholders to meet operational needs.

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support
• Perform comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues
• Responsible for facilitating workflow design and validation in collaboration with end users
• Assess and document workflows for assigned applications by interviewing/shadowing users
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices
• Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data
• Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes
• Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities
• Responsible for coaching and mentoring junior members of the team
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates
• Report risks for projects or requests promptly to the appropriate team members and manager
• Participate in coordinating installation of application changes following change control processes
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalate appropriately
• Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance
• Participate in on‐call coverage responsibilities
• Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations
• Perform other related duties and responsibilities as required or requested

Skills

• RN License to practice professional nursing in the state of Texas required
• High School Diploma or GED (Bachelor's highly recommended)
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts
• Ability to communicate effectively via verbal or written methods
• Ability to interpret and complete technical assignments with minimal supervision and/or guidance
• Interact professionally with a diverse group of end users, internal/external teams, and vendors
• Knowledge of healthcare operations, workflows, policies, and regulations
• Ability to work effectively in a fast-paced and dynamic environment
• Possesses outstanding analytical and problem solving/resolution skills
• Possess general knowledge and understanding of supported applications
• Must be able to understand and redefine processes in order to effectively implement technology solutions
• Must be detail oriented, well-organized, and demonstrate ownership for project success
• Possesses excellent customer service qualities
• Experience with Epic EHR preferred
• ITIL certification preferred

Qualifications

Must Haves

• RN License to practice professional nursing in the state of Texas required
• High School Diploma or GED (Bachelor's highly recommended)
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts
• Ability to communicate effectively via verbal or written methods
• Ability to interpret and complete technical assignments with minimal supervision and/or guidance
• Interact professionally with a diverse group of end users, internal/external teams, and vendors
• Knowledge of healthcare operations, workflows, policies, and regulations
• Ability to work effectively in a fast-paced and dynamic environment
• Possesses outstanding analytical and problem solving/resolution skills
• Possess general knowledge and understanding of supported applications
• Must be able to understand and redefine processes in order to effectively implement technology solutions
• Must be detail oriented, well-organized, and demonstrate ownership for project success
• Possesses excellent customer service qualities

Nice to Haves

• Experience with Epic EHR preferred
• ITIL certification preferred