National Installation Specialist

Summary

United Imaging is a global medical device developer and supplier of advanced medical imaging products and healthcare solutions. The National Installation Specialist is responsible for delivering, installing, and setting up MRI, CT, X-ray, ultrasound, and other imaging equipment across the United States while ensuring safety, regulatory compliance, and customer satisfaction. The role provides on-site technical support, collaborates with internal teams, and requires extensive travel.

Responsibilities

• Responsible for installation of UIH diagnostic imaging equipment for designated products throughout the United States
• Provide top-level on-site mechanical installation that delights our customers and sets the benchmark for the medical imaging industry
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Note: Other duties as assigned

Skills

• Mechanical knowledge of at least 1 year
• Experience with Hand Tools of at least 1 year
• Experience with Power Tools of at least 1 year
• Possess strong ability to read, follow and execute detailed blueprint instructions
• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
• Valid driver's license and good driving record required
• Willingness to travel extensively (at least 75%) as needed for medical imaging equipment installations and training
• Works independently with minimal supervision and Supports team members and contributes to a collaborative environment
• Handles unexpected situations with a calm and composed manner and escalates issues as needed through the correct channels
• Adheres to schedules and meets deadlines consistently
• This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields
• Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work
• Note: Relocation is not available for this role
• Associate degree in technical field and/or equivalent experience preferred
• Ideally, have previous medical imaging installation experience where you have demonstrated a strong mechanical and troubleshooting ability with hardware and mechanical systems

Qualifications

Must Haves

• Mechanical knowledge of at least 1 year
• Experience with Hand Tools of at least 1 year
• Experience with Power Tools of at least 1 year
• Possess strong ability to read, follow and execute detailed blueprint instructions
• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
• Valid driver's license and good driving record required
• Willingness to travel extensively (at least 75%) as needed for medical imaging equipment installations and training
• Works independently with minimal supervision and Supports team members and contributes to a collaborative environment
• Handles unexpected situations with a calm and composed manner and escalates issues as needed through the correct channels
• Adheres to schedules and meets deadlines consistently
• This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields
• Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work
• Note: Relocation is not available for this role

Nice to Haves

• Associate degree in technical field and/or equivalent experience preferred
• Ideally, have previous medical imaging installation experience where you have demonstrated a strong mechanical and troubleshooting ability with hardware and mechanical systems

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Company-paid basic life insurance
• 401(k) with employer match
• Paid time off
• Sick leave
• 12 paid holidays
• Performance-based incentive compensation, such as cash bonuses