Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)

Summary

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products. They are seeking a Customer Service Engineer to provide on-site service support, troubleshoot and maintain medical imaging equipment, and contribute to customer satisfaction.

Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate

Skills

• This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
• Valid driver's license and good driving record required
• Willingness to travel extensively (at least 75%) as needed for customer support and training
• Associate degree in technical field and/or equivalent experience preferred
• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems

Qualifications

Must Haves

• This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
• Valid driver's license and good driving record required
• Willingness to travel extensively (at least 75%) as needed for customer support and training

Nice to Haves

• Associate degree in technical field and/or equivalent experience preferred
• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems

Benefits

• Medical
• Dental
• Vision
• Short- & long-term disability insurance
• Employee assistance program
• Company paid basic life insurance
• 401(k) with employer match
• Paid time off
• Sick leave
• (12) paid holidays
• Performance-based incentive compensation (such as cash bonus(es))