Essential Plan Account Manager, Erie County NY

Summary

UnitedHealth Group is helping simplify the health care experience, create healthier communities, and remove barriers to quality care. The Essential Plan Account Manager develops strategic relationships, conducts outreach and presentations, enrolls eligible members, manages sales pipelines, and drives membership growth across assigned New York territories.

Responsibilities

• Enroll eligible members in UHC Essential Plan
• Build and foster relationships with key accounts (provider offices, CBOs, housing, etc.)
• The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales
• Serve as point of contact for members to provide excellent service and enrollment experience
• Lead pipeline management
• Responsible for meeting or exceeding sales and enrollment expectations within assigned territory
• Conduct product information presentations in multiple settings, including in-home consultations
• Function independently and responsibly with minimal need for supervision
• Track and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systems
• Provide input, support and feedback on promotional opportunities, benefits, and other issues
• Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
• Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
• Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner
• Input consumer demographics and interactions into company systems as appropriate
• Performs other duties as required

Skills

• * High School Diploma/GED
• * Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hiring
• * 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
• * Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce)
• * Ability to travel locally up to 100% of time within assigned sales territories in this NY market area
• * Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required
• * Reside within/commutable distance of their target geography
• * Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history
• * Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)
• * Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory
• * Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
• * Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided
• * Previous outside sales and territory management experience
• * Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect
• * Insured and dependable vehicle

Qualifications

Must Haves

• * High School Diploma/GED
• * Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hiring
• * 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
• * Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce)
• * Ability to travel locally up to 100% of time within assigned sales territories in this NY market area
• * Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required
• * Reside within/commutable distance of their target geography
• * Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Nice to Haves

• * Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)
• * Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory
• * Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
• * Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided
• * Previous outside sales and territory management experience
• * Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect
• * Insured and dependable vehicle

Benefits

• Flexibility to telecommute for residents of Erie County, NY or surrounding areas
• Training on all government programs will be conducted upon hire
• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution