Account Manager, Pharmacy Partnerships - WV, SWVA, Eastern KY, and Greater Raleigh, NC

Summary

UnitedHealth Group is a leading healthcare organization dedicated to improving health systems. The Account Manager is responsible for managing a portfolio of healthcare partner accounts, focusing on relationship management and operational support to ensure service continuity and growth.

Responsibilities

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth
• Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through
• Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences
• Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions
• Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management
• Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts
• Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth
• Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets
• Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth
• Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site
• Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams
• Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps
• Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly
• Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations
• Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration
• Coordinate client-facing activities such as site visits, outreach, and immunization events
• Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities
• Success in this role will be measured through relationship strength, account retention, outreach consistency, growth, and operational follow-through across assigned accounts, including:
• Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this account
• Quarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints
• Issue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concerns
• Billing Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assigned
• Onboarding Support: Successful coordination and follow-through for new account transitions
• Account Responsiveness: Timely communication and documented follow-up after visits, calls, and escalations
• Client Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship management
• Scheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territories
• Operational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

Skills

• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• Access to reliable transportation and valid US driver's license with the ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule
• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Qualifications

Must Haves

• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• Access to reliable transportation and valid US driver's license with the ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Nice to Haves

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)