Account Manager, Pharmacy Partnerships - CO, SD, MT, WY

Summary

UnitedHealth Group, through Genoa Healthcare, provides pharmacy care services to behavioral health and addiction treatment communities. The Account Manager manages residential and healthcare partner accounts, serving as a liaison between clients, pharmacy operations, billing, and business development teams to support relationships, service continuity, issue resolution, onboarding, and growth.

Responsibilities

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth
• Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through
• Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences
• Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions
• Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management
• Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts
• Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth
• Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets
• Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth
• Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site
• Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams
• Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps
• Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly
• Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations
• Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration
• Coordinate client-facing activities such as site visits, outreach, and immunization events
• Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Skills

• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule
• Must be located in the state of Colorado
• Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve  and prioritize
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up
• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Qualifications

Must Haves

• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule
• Must be located in the state of Colorado
• Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve  and prioritize
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

Nice to Haves

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Flexibility to work remotely, if located in or within commutable driving distance to Colorado Springs, CO
• Development for other roles you may be interested in