Sales Operations Analyst

Summary

Kinetic, a business unit of Uniti, provides fiber internet, Wi-Fi, internet security, and voice services across markets in the United States. The Sales Operations Analyst supports field sales organizations through lead management, vendor onboarding, system maintenance, data analysis, and process optimization while collaborating cross-functionally to improve sales operations.

Responsibilities

• Create, maintain, and audit NID records to support field sales operations
• Monitor data quality and perform regular audits to ensure accuracy of sales and operational records
• Provide operational support for sales teams by resolving lead, territory, and account-related issues
• Assist with lead management and lead assignment processes
• Facilitate vendor and dealer onboarding activities, including account creation and system setup
• Coordinate cross-functional efforts required to bring new vendors into operational readiness
• Maintain vendor-related documentation and ensure compliance with established processes
• Serve as a business support resource for SalesRabbit and related sales enablement platforms
• Monitor system functionality and identify opportunities for process improvements
• Document, track, and coordinate resolution of system bugs, enhancements, and integration issues
• Assist in testing and validation of system updates and new functionality
• Support reporting, data analysis, and operational tracking activities
• Create and maintain process documentation and training materials
• Identify efficiencies and recommend improvements to operational workflows
• Partner with Sales, IT, Finance, Vendor Management, and Operations teams to resolve issues and improve processes
• Support project initiatives related to sales operations, lead management, and system enhancements
• Communicate operational updates and process changes to stakeholders

Skills

• Bachelor's degree in Business, Operations, Analytics, Information Systems, or related field; equivalent experience may be considered
• 2+ years of experience in sales operations, business operations, customer operations, or project coordination
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and Microsoft 365 applications
• Experience managing operational processes and data quality initiatives
• Strong organizational skills with the ability to manage multiple priorities
• College degree and 0-3 years professional level experience; or 4+ years professional level related experience; or an equivalent combination of education and professional level related experience required
• Experience supporting field sales organizations
• Experience with CRM and sales enablement platforms such as SalesRabbit
• Knowledge of vendor onboarding and account administration processes
• Experience with reporting, dashboards, and process improvement initiatives

Qualifications

Must Haves

• Bachelor's degree in Business, Operations, Analytics, Information Systems, or related field; equivalent experience may be considered
• 2+ years of experience in sales operations, business operations, customer operations, or project coordination
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and Microsoft 365 applications
• Experience managing operational processes and data quality initiatives
• Strong organizational skills with the ability to manage multiple priorities
• College degree and 0-3 years professional level experience; or 4+ years professional level related experience; or an equivalent combination of education and professional level related experience required

Nice to Haves

• Experience supporting field sales organizations
• Experience with CRM and sales enablement platforms such as SalesRabbit
• Knowledge of vendor onboarding and account administration processes
• Experience with reporting, dashboards, and process improvement initiatives

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan