IT Analyst & Project Manager

Summary

The University of San Francisco is a higher education institution with technology and security objectives aligned with its institutional mission. The IT Analyst & Project Manager supports IT analysis, security and technical assessments, enterprise architecture operations, vendor assessment processes, and the planning and delivery of multiple technology projects.

Responsibilities

• Collect, organize, and analyze data related to IT systems, security protocols, and technical assessments
• Collaborate with IT teams to identify requirements, vulnerabilities, and alignment with IT standards
• Coordinate logistics for security and technical assessments, including scheduling and documentation
• Document findings, track action items, and monitor resolution progress
• Manage the intake and review of vendor security assessments, ensuring proper documentation is collected and analyzed
• Facilitate effective communication between internal teams and external vendors
• Work with the service managers and owners to ensure project deliverables and documents are uploaded and archived and the Configuration Management Database (CMDB) and Knowledge Base is updated
• Manage multiple IT projects simultaneously, ensuring timely delivery within budget, scope and standards
• Develop detailed project plans, timelines, and resource allocations using tools like Asana, Microsoft Project, or Jira
• Track project progress, identify risks, and propose mitigation strategies to ensure project success
• Provide regular status updates to stakeholders through clear and concise reporting
• Facilitate stakeholder meetings to gather requirements, share progress, and resolve issues
• Oversee the transition of completed projects into operations, coordinating with ITS Help Desk, service owners, and any Third Party Support
• Perform additional duties as assigned to meet departmental and university objectives

Skills

• Bachelor's degree in business management, information systems, project management, or related field (or equivalent experience)
• Three or more years of progressive experience in information technology, preferably in a higher education setting
• Proven ability to lead multiple projects to successful, on-time, and on-budget completion meeting quality standards
• Excellent written and verbal communication skills for technical and non-technical audiences
• Collaborative team player with the ability to work independently
• Adaptable and resilient, capable of managing shifting priorities and tight deadlines
• Technically proficient in tools such as Microsoft Office Suite, Google Suite, Jira, ServiceNow
• Skilled in researching project-related issues and evaluating IT solutions
• Ability to learn and apply new technologies effectively
• PMI's Certified Associate in Project Management (CAPM) or equivalent certification is preferred

Qualifications

Must Haves

• Bachelor's degree in business management, information systems, project management, or related field (or equivalent experience)
• Three or more years of progressive experience in information technology, preferably in a higher education setting
• Proven ability to lead multiple projects to successful, on-time, and on-budget completion meeting quality standards
• Excellent written and verbal communication skills for technical and non-technical audiences
• Collaborative team player with the ability to work independently
• Adaptable and resilient, capable of managing shifting priorities and tight deadlines
• Technically proficient in tools such as Microsoft Office Suite, Google Suite, Jira, ServiceNow
• Skilled in researching project-related issues and evaluating IT solutions
• Ability to learn and apply new technologies effectively

Nice to Haves

• PMI's Certified Associate in Project Management (CAPM) or equivalent certification is preferred