Project Support Analyst

Summary

Diversified Services Network is supporting the modernization of the Medicaid Enterprise System for the State of Illinois. The Project Support Analyst will assist with project execution across the system modernization lifecycle, including requirements, scope, schedules, risks, documentation, reporting, stakeholder communication, and compliance with Medicaid regulations and CMS guidelines.

Responsibilities

• Provide project management support assisting in all aspects of project execution
• Organizing key internal and external meetings including preparation and distribution of meeting materials
• Coordinate and document meeting minutes, ensuring that key discussions, decisions, and action items are accurately recorded and communicated to stakeholders
• Ensure compliance with SharePoint naming conventions and document management protocols to maintain organized project documentation
• Aid in preparing project status reports by coordinating input from various internal stakeholders
• Ensure consistent application of standard project management methodologies, processes, tools, and documentation throughout the project lifecycle, promoting best practices across the organization

Skills

• Bachelor's degree or higher from an accredited college or university in a related field such as Business Administration, Project Management, or Information Technology
• Minimum of 3 years of relevant experience as a support analyst or project coordinator, preferably in a public sector or healthcare IT environment
• Strong understanding of IT Project Management principles and techniques
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and project management tools (e.g., Microsoft Project, SharePoint) for documentation and reporting
• Excellent verbal and written communication skills, with the ability to interact with stakeholders at various levels
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively
• Demonstrated ability to work independently and collaboratively within a team, maintaining professionalism in all interactions
• Certification in Project Management (e.g., PMP, CAPM) or a related field
• Familiarity with Medicaid or public sector processes and regulations
• Ability to communicate succinctly and accurately in written and verbal English

Qualifications

Must Haves

• Bachelor's degree or higher from an accredited college or university in a related field such as Business Administration, Project Management, or Information Technology
• Minimum of 3 years of relevant experience as a support analyst or project coordinator, preferably in a public sector or healthcare IT environment
• Strong understanding of IT Project Management principles and techniques
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and project management tools (e.g., Microsoft Project, SharePoint) for documentation and reporting
• Excellent verbal and written communication skills, with the ability to interact with stakeholders at various levels
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively
• Demonstrated ability to work independently and collaboratively within a team, maintaining professionalism in all interactions

Nice to Haves

• Certification in Project Management (e.g., PMP, CAPM) or a related field
• Familiarity with Medicaid or public sector processes and regulations
• Ability to communicate succinctly and accurately in written and verbal English

Benefits

• Remote position
• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays